Receptionist - Band 2 - Bath, United Kingdom - Royal United Hospitals Bath NHS Foundation Trust

Royal United Hospitals Bath NHS Foundation Trust

Verified Company

Bath, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Receptionist Oncology / HaematologyOutpatient Department - Band 2

If you have excellent clerical and communication skills, and a friendly, polite and helpful manner then there is an opportunity for you to join the Haematology/Oncology team as a receptionist in our outpatient department.

We are looking for an individual who has the ability to communicate effectively with patients, relatives and staff in this busy department.

The role requires you to have a current right to work in the UK, which enables you to undertake the role without need of sponsorship.

Under current UK immigration rules this role is not eligible for sponsorship and it is not possible for the Trust to sponsor applicants for a visa for this role.

Receive patients and relatives at reception in a friendly and courteous manner
Answer all telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate
To maintain patient details / appointments efficiently on the patient administration system. This will include the registration of patient referral letters and statusing of clinics
To book new and follow up outpatient appointments including virtual appointments and ensure all patients are advised of their appointments with reasonable notice or after negotiation with the patient
To cancel and rebook follow up patients on clinics as directed by senior outpatient staff
To book interpreters when required
To liaise with nurses, doctors, GP's and other members of the department to provide a quality service for the patients
Be aware of and adhere to national waiting times targets when scheduling patient appointments
To carry out other clerical duties as required; this will include, sending and receipt of faxes, photocopying, filing of referrals, appointment letters, opening and sorting of post, copying and distribution of patient information leaflet

At the RUH we're proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community.

No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are committed to creating a compassionate and inclusive environment.

This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn.

We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support.

We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing.

We've even got a pool

We are committed to supporting you and hope you want to join our team.

In the meantime, find out more aboutliving and working the beautiful historic city of Bath, learn about ourextensive package of staff benefits, and read about how we're providing healthcare fit for the future withthe landmark Dyson Cancer Centreand ourpassion for research.

Please see the attached Job Description and Person Specification for more information about the role.