Head of Education and Student Experience, Faculty - London, United Kingdom - University College London

University College London

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Ref Number
B

Professional Expertise
Administration and Business Support

Department
UCL SLASH (B03)

Location
London

Working Pattern
Full time

Salary
£65,698-£71,357

Contract Type
Permanent

Working Type
Hybrid (20% - 80% on site)

Available For Secondment
No

Closing Date
17-Mar-2024

About us:

Arts and Humanities (A&H) is a collaborative, innovative and collegial Faculty, committed to the holistic support, growth and development of its staff and students.

EDI and Wellbeing are firmly embedded into our strategic vision, as is our commitment to the highest quality education and student experience.

The Faculty is made up of c. 4,600 students and 815 staff who work across both UCL campuses in Bloomsbury and the Olympic Park, Stratford.

Around 11% of UCL's students (mainly Undergraduates) are taught in A&H, with our Home:
Overseas ratio % in 23/24 being 53:47. Many of our degree programmes are highly competitive with demanding entry tariffs.

With significant expertise in languages and area studies, study abroad and the international student experience are important elements of our education profile.

The Faculty Education Team

This is an exciting time to become the Head of Education and Student Experience (HESE) for A&H as it is the first time that we will have had a dedicated Faculty Education Team.

A key initial task, therefore, will be to work with the _to be_ newly appointed Director of Education and Student Experience (DESE) to build this team.

The draft structure is in place already (see attached organogram) but will need review and refinement by the incoming leads.

The team is responsible for the delivery of teaching and learning activities and student experience support, and all relevant Quality Assurance (QA) and regulatory compliance matters for the Faculty.

You and your team will be committed to excellent customer service.

About the role:

NOTE: UCL is currently reorganising its EASE function.

This may result in changes to some of the specific duties and responsibilities of this position and/or its reporting line(s)._ _The post holder will be expected to implement change and support continuous improvement as this change process is undertaken, and on an ongoing basis after this._

Note also that this post is available from 1 July 2024.
The advert will close on Sunday 17 March 2024 at 23:59 GMT.

Interviews for this role are scheduled to be held on Friday 5 April, in person at the Bloomsbury campus.
This role is eligible for hybrid working with a minimum of 40% on site.

The UCL Ways of Working supports colleagues to be successful and happy at UCL through sharing expectations around how we work - please visit to find out more.

About you:

Educated to degree level or have equivalent qualifications or substantial relevant experience

Knowledge of Higher Education policy and current issues in Higher Education (within the UK, across Europe and globally).

Clear understanding of the complexity of Higher Education in relation to (i) student learning, (ii) maintenance of academic quality and standards and (iii) the broader student experience

Significant experience of managing quality assurance processes and systems and Performance Indicators, e.g. NSS/PTES/PRES scores to drive performance

Significant experience of leadership within HE, including management of staff and resources, and building teams.

Experience of managing change (cultural, procedural and/or organisational) in a complex multi-stakeholder environment

Excellent communication and negotiation skills to work with and through others.

A clear understanding of equality and diversity issues as they relate to the student experience and how the issues can be addressed by the role-holder.

Relevant and substantial experience of student support within an education setting and including a wide range of academic and pastoral support activities.

Experience of the interface between these roles and central student services is also important.

What we offer:

As well as the exciting opportunities this role presents, we also offer great benefits some of which are listed below:41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)

Additional 5 days' annual leave purchase scheme

Defined benefit career average revalued earnings pension scheme (CARE)

Cycle to work scheme and season ticket loan

Relocation scheme for certain posts

On-Site nursery

On-site gym

Enhanced maternity, paternity and adoption pay

Employee assistance programme:
Staff Support Service

Discounted medical insurance

Our commitment to Equality, Diversity and Inclusion:

As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent.

We are committed to equality of opportunity, to being fair and inclusive, and