Service Desk Analyst - Leeds, United Kingdom - Circle Recruitment
Description
Service Desk Analyst - Up to £25,000 - Leeds
Active Directory - Service Desk - Help Desk
- Office 36
My client operating within an MSP environment is looking for a Service Desk Analyst to join their team in Leeds to provide 1st line support and manage tickets in order to meet SLAs This is a great opportunity for someone who wants to expand their skillset and work with the latest IT tools and technologies.
This role is fully office based (5 days a week in Leeds) so a driver's license and your own car would be advantageous.
Key Skills and Requirements:
- Active Directory
- Office 36
- Windows 7/10
- Windows Servers 2012/2016/201
- Current or previous experience within an MSP environment
- Networking (desirable)
- Cloud Technologies such as Azure/AWS (desirable)
Some of the day-to-day responsibilities include:
- Answering calls
- Raising tickets
- Triaging
- Allocating to queues
- Manage ticket queues and reallocate to meet SLAs
In addition to the starting salary of up to £25,000 per annum, my client is offering a variety of benefits.
Some of these benefits include:
- Free parking
- Pension scheme (with additional employer contributions after 2 years)
- Healthcare and Wellbeing Scheme (after successful completion of probation)
- Life insurance (Death In Service scheme)
- 25 days holiday + your birthday off
- Funded training and accreditations
- Personal Learning and Development Plan with regular 121s
- Free tea, coffee and fruit
- Great culture including regular social events
- New Employee Introduction Bonus
**Active Directory - Service Desk - Help Desk
- Office 36
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