Customer Experience Advisor - Moffat, United Kingdom - Cox Automotive

Cox Automotive

Verified Company

Moffat, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hybrid / Leeds Occasionally

About Us:

Manheim is the world's largest automotive services company and, through its unparalleled range of products and services, drives every stage of the used vehicle lifecycle.

Manheim handles nearly 10 million used vehicles worldwide, facilitating transactions representing more than $50 billion in value.

The Client Services Team are accountable for delivery of Customer Service Excellence direct to our customers and various stakeholders to include Sales and Operations across the business via both written and verbal communication whilst ensuring full delivery of contractually agreed service level agreements are met.

Roles:

Dealing with existing customer queries and setting up new buyers and vendor accounts.

The role encompasses elements of data entry and the secure handling of client information in line with the data protection act and business standards.

Skills:

Excellent Communication
Both verbal and written
Problem Solving — Recognition, assessment and solution delivery
Competent in Microsoft Office, specifically Excel to analyse data to highlight trends and drive agreed actions
Previous experience in a desk based customer service environment

STRICTLY NO AGENCIES PLEASE
We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL.

We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's.

INDAR