Administrator - Reigate, United Kingdom - Just Retirement

Just Retirement

Verified Company

Reigate, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service, Operations & General Management

About Us

We're a specialist UK financial services group focusing on attractive segments of the UK retirement income market but guess what, we're not your traditional financial services company and we're not just looking for traditional financial services people.

We need agile operators, who can quickly find solutions and are committed to doing the right thing for our customers.

To fulfil our purpose to help people achieve a better later life.

In 2021 we were named as one of the UK's 100 Best Large Companies to work for and accredited as a 2 star organisation, representing outstanding levels of engagement.

Alongside these we were also recognised as one of the Financial Services' 30 Best Companies to Work For, London's 75 Best Large Companies to Work For, South East's 100 Best Companies to Work For and Northern Ireland's 10 Best Companies to Work For.

We're extremely proud to have achieved this against the backdrop of the pandemic and the many challenges it posed to our colleagues and customers.

The Role

A fantastic opportunity has arisen to join us on a Permanent basis as an Administrator within our Customer Services Department.

As an Administrator you will be responsible for providing administrative support to our Customers, partners and external 3rd parties considering at all times how to achieve the best Customer outcome.

We are seeking someone who is driven to provide excellent customer service and who maintains focus when faced with high volumes of work, ensuring accuracy at all times.

Training is provided and you will have a Team Leader who will ensure you have everything you need to complete your role successfully.

Whilst experience of customer service or administration within a financial services company is beneficial and would give you a head-start in this role, it is not essential.

You w
ill

To speak to customers using the Customer centric call taking framework.
To complete basic administration processes in accordance with agreed procedures and standards in a professional, accurate, timely and compliant manner.
To plan and organise work effectively, in order to achieve team and personal objectives with the support of senior team members.
To undertake tasks to the required standards of service and productivity.
To provide an excellent level of customer service at all times to all customers, internal and external.
To focus on continuous improvement of your personal competence and professional development.

You a
re- Educated to GCSEs or equivalent level, including English and Maths (passed at grade C or above)- Computer literate (with experience in Microsoft Office)- Able to work under pressure to achieve objectives within timescales, without compromising accuracy and quality.- Driven and able to motivate yourself when faced with tight deadlines.