Customer Service Advisor - Kingston upon Thames, United Kingdom - Daniel Owen- UK

Daniel Owen- UK
Daniel Owen- UK
Verified Company
Kingston upon Thames, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
customerservice2_ Posted: 09/11/2023

  • Up to £24000 per annum
  • Kingston upon Thames, London
  • PERMANENT

Customer Service Advisor

Repairs & Maintenance

Kingston Upon Thames - Office based

Permanent - 24k per annum

Look for someone to start as soon as possible.

Must have prior experience working within Social Housing
I have an opportunity for a Customer Service Advisor working for a Large Repairs Contractor based nationwide.


As a Customer Service Advisor you will be:
First line Call Handler's required for large Housing Organisation - this will be working within the Repairs Team.

  • Respond to all calls and enquiries and adhere to targets and objectives as set out by the management around average time taken on calls.
  • Take customer repair orders, obtaining full repair information, accurately diagnosing repairs, and making appropriate and relevant appointments in accordance with policy and practice.
  • Maintain procedures for accurate record keeping always updating our system, coordinating and enforcing systems and policies
  • Monitor internal system to ensure that issues are resolved in a timely manner by the relevant person
  • Respond positively and manage efficiently all customer's needs/support, monitor these requirements
  • Liaise with other departments where necessary to ensure positive expected outcomes are obtained
Provide direct responses to queries or complaints raised by service users or act as a channel to the appropriate specialists who can deal with more complex issues, or provide one-off processing services to the public


Desirable for a Customer Service Advisor:

  • Previous experience working as a call handler within a customer service / call centre environment
  • Excellent written, verbal, questioning & interpersonal skills.
  • Analytic skills.
  • Strong customer experience ethos
Please send CV's through to be considered

**LON123
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