Customer Delivery Representative - Aberdeen, United Kingdom - Survitec Group Limited
Description
Vacancy Title:
Customer Service Representative***
Vacancy Location:Findon, Aberdeen**
Engagement Type:Permanent, Full Time**
Your Company
Survitec are the world's largest survival technology provider.
For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.
Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.
Your New Role
Are you a customer focused individual who thrives on delivering an exceptional customer journey? Can you build successful customer relationships? If so, we have a vacancy within our Findon, Aberdeen based customer service team that may be of interest to you.
This role receives and processes customer quotes, orders, inquiries and complaints.
It maintains an ongoing relationship with allocated customers and sales colleagues, and you will use your organisational knowledge to provide a key communication link for the customer.
What You Can Expect from the Role
Key Responsibilities and accountabilities:
- Respond to customer questions about our products and services
- Record and process quotes and orders, including custom and special orders
- Make calls (by telephone or other channel) to allocated customers to develop new and deepen existing relationships.
- Act as a first point of contact for resolving customer queries / complaints
- Schedule followup actions and enter relevant information into the CRM
- Provide exceptional service to customers to encourage continued use of Survitec's products and services
You will have the opportunity to develop in your role and will be and feel proud of the work you do.
The Experience, Qualifications and Skills You Will Have
Essential Criteria
Years' experience in a customer service focused role
- Educated to Alevel or Further Education College equivalent level
- Experienced in using SAGE/ IFS software's
- Ability to build strong customer relationships and deliver customercentric solutions
- Desire to build a career within our organisation
- Comfortable with written communication to customers
Why You Should Work for Us
- 33 days holidays including public holidays
- Additional day off to celebrate your birthday
- Cycle to Work Scheme
- Life Assurance up to 4X salary
- Pension Scheme
- Training & Professional Development Opportunities
- Employee Assistance Programme
- Workplace Reward & Recognition scheme
How to Apply
***
Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.
**At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability, should you require any reasonable adjustments, please don't hesitate to let us know.
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