Collections Specialist - Northwich, United Kingdom - Cpl Life Sciences

Cpl Life Sciences
Cpl Life Sciences
Verified Company
Northwich, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Collections Specialist


Location:
Northwich (Hybrid Working)

Duration: 12 months


Pay rate:
£13.33 per hour PAYE


Job Minimum Requirements:


Performs a variety of routine and some non-routine clerical/accounting/customer service functions in accordance with standard procedures in one or more of the following areas: general accounting, accounts payable, accounts receivable, credit and/or collections.

Contacts other departments, customers and/or outside agencies to resolve problems and resolve open issues. Operates a personal computer and appropriate software packages or its equivalent.

Primary

Objectives:

  • To recover all funds invoiced to clients within the terms and conditions set and within the boundaries of the policies set by the company and within the law of the land.
  • To reduce the DSO and aging provisions in place to optimise cash flow and profit for each entity within your remit.
  • Manage the reduction and allocation of payment and credit notes on ledgers.
  • To effectively manage the sales ledgers under specific market, following the processes in place. Achieve cash targets and aging charges reduction as set for each month.
  • Provide forecasts as required; Report on monthly progress on activity and to highlight areas of concern within to the collection manager.
  • Aid where required for the Collection Manager

Objectives:

  • In collaboration with field Associate may act as an additional contact to client.
  • In collaboration with field Associate may negotiation settlements with client.
  • Consult with customers to resolve complaints.
  • Consult with customers to verify financial and credit transactions
  • Assists in financial analysis of credit data and financial statements to determine the degree of risk involved and extend credit facilities according.
  • Assist in the assessment and decision making on release of orders on delinquent or disputed accounts.
  • Legal review of delinquent accounts
  • Processing of court papers and documentation within the UK Court system.

System / Process Tasks:

  • Incoming / Outgoing calls
  • Communication with customer, sales teams and management
  • Maintain good standards of system operation & data quality
  • Maintain accounts within both the Sap and GetPaid systems.
  • Identify and highlighting and escalate disputed invoices to dispute resolution team
  • To drive resolution of disputes in a timely manor
  • To manage disputes from within GetPaid system
  • To manage notes and chasing records thought the GetPaid system
  • Highlight allocation requirements to AR team
  • Request refunds in accordance with company policy.
  • Request write offs, when debt becomes unrecoverable.
  • Request write backs in accordance with company policy.
  • Request Remits for payments received
  • Provide Copy documents
  • Forecasting
  • Account Trouble shooting
  • Is required to have basic working knowledge of Microsoft Office, including Excel, Word and outlook.
  • Is required to have a standard efficiency with Numeracy and English Literacy.
  • Is required to have an aptitude toward credit management.
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