Customer Service Manager - Enfield, United Kingdom - P J Bridgman & Co Ltd

P J Bridgman & Co Ltd

Verified Company

Enfield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Bridgman is a leading quality, luxury furniture retailer with a 45-year heritage in British design.

Bridgman's vision is to move away from solely garden furniture but create a presence within and around the home year-round.

We are looking for a Customer Service Manager to join the team, and report directly to the Head of Operations.

The key to success in this role is ensuring that the customer is at the heart of everything you do and that all customer interaction is positive to enhance customer satisfaction.

Salary:
£35k depending on experience

Contract:
Permanent

Location:
Brimsdown, Enfield EN3 7PX

Benefits include:
Competitive Base Salary, Vitality Health Care, 31 Days Holiday (inclusive of bank holidays), and a Pension.

Responsibilities include:

Ensure high levels of customer excellence throughout all work performed
Understanding the customers' requirements by asking questions to engage the customer and where relevant, making a sales
Log all customer queries and feedback in a timely and professional manner across our portals and any other forums as required
Work closely with the operation team and other 3rd parties to follow up and resolve any dispatch issues.
Impart to the Director any suggestions to improve and flag reoccurring issues within the customer experience, based on customer feedback
Ensure all complaints/queries are reported and fed back to the management teams
Fulfil all Ad hoc admin duties
Utilize and develop template response library
Selfserving and showing initiative to understand business process changes
Ensure effective communication within the team by taking part in regular team briefing sessions
Choose to have a sympathetic attitude toward others, and a willingness to do good for our team, colleagues, suppliers, and customers.

Key Skills:

Min. 2 years' experience
Preferably in the retail industry
Experience in using Trustpilot and Gorgias
Good customer service experience
Embraces a fastpaced environment
Excellent communication skills and ability to work to deadlines.

We believe the best team is a diverse team. It's the diverse, kind, and inclusive workforce behind Bridgman that makes us so special. We are committed to being an equal opportunities workplace and employer, this commitment begins with our recruitment process.

We can assure all prospective applicants that they will not be discriminated against based on age, race, gender, religion, nationality, sexual orientation, gender identity, disability, or any other status protected by law.

Salary:
£30,000.00-£35,000.00 per year

Benefits: