Senior Sales Manager, Ladies Luxury Footwear - London, United Kingdom - Kurt Geiger

Kurt Geiger

Verified Company

London, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We Are One
At Kurt Geiger we celebrate individuality, believing our differences make us more powerful as a collective.

Diversity, equity and inclusion are at the core of who we are and we strive to reflect this in every corner of our company culture, starting with the promotion of equal opportunities.

We are committed to creating an inclusive workplace where everyone is granted the opportunity to thrive as their authentic self.

Kurt Geiger first opened in Britain's fashion capital on Bond Street, London in 1963.

Since the Sixties Kurt Geiger has not stood still as it continuously evolves to make covetable footwear and accessories with a unique market position, pairing aspiration with accessibility.

As Europe's leading luxury shoe and accessory retailer we are always looking for the next generation of talent to join our business.

The teams in our stores are the key drivers to our success and as the Manager you are responsible for orchestrating all aspects of the responsibilities needed to ensure the store continues to achieve over and above the ordinary.

You will be an inspirational leader, displaying excellent management skills along with identifying and nurturing talent to encourage career development and employee satisfaction.

Excellent communication skills will allow you to embed and drive the Kurt Geiger DNA in the team, along with ensuring all back of house and operational procedures are adhered to.

Senior Sales Manager is a true ambassador of the Company. The role will take the ownership to lead, coach and build Client relationships.

You will be responsible to motivate your teams to ensure sales are excelled whilst ensuring customer experience is at the highest level of service as well as the close supervision of managers.

Requirements:

SALES

Deliver budgeted sales.
Create a customer centric culture by constantly reviewing our service proposition to exceed customers expectation as we strive to be the market leaders.
Understands the importance of Host Store and other concession relationships which is constantly maintained.
Take initiative and ownership to act instinctively to improve the business.
To invest time to review your brand performance to enhance your commercial decisions.
Contribute towards the development of the department in line with consumer demands and business opportunity.
Effectively schedule and oversee the planning of staff to ensure maximum floor coverage at all times in line with core hours.
Consistently meet high standards of staff presentation and ensure that guidelines outlined in model store are adhered to.

SERVICE

Create a customer centric environment across the business. Train, coach and develop the team to forge new relationships with clients and maintain/develop existing ones.
Monitor test shops results, CRM, creating service action plans and develop team to consistently achieve Company standard.
Establish a client focus mindset in store to ensure the highest level of Client experience is met. To oversee the team to ensure that client relationships are being maintain and Client books are being managed.

PEOPLE

Recruit new team members in conjunction with GM, following Kurt Geiger Recruitment policy.
Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees.
Invest time in the development of your management team so that they are able to perform to their best ability.
Have positive relationships with coworkers and Group General Manager.
Create a positive and togetherness across all areas of the floor by championing this daily.
Communicate KPIs and manage on an ongoing basis, through performance review and demonstrate effective leadership

OPERATIONS

Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees.
Take ownership of the daily hygiene ceremony and that it is being carried out.
Ensure the opening and closing standards are completed daily.
A full understanding of the operations and back of house standards (including stock room).

KPIs

Meet sales in line with Company target.
Achieve Host Store and Company Sales, Mystery Shopper, Productivity target.
Achieve retention and labour turnover target.
Contribute to achieve payroll target.
Audit at +/ 0.3% or below.
Meet event targets (% sales revenue).
Meet and exceed the 10% target or above for client book sales.

Benefits

BENEFITS OF JOINING THE TEAM:

Competitive basic salary
Generous bonus structure
Pension Scheme
Gorgeous shoes each season
Amazing employee discounts

If you're successful, you will work for a business which recognises that amazing people are the key to driving our business forward and fulfil our vision of being the world's leading multi-channel retailer of luxury branded shoes and accessories.

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