Gucci Client Advisor - London, United Kingdom - Groupe Kering

Groupe Kering

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Summary

Role Mission

If you are a Dream-maker, this is the place for you Together, we'll create the real fabric of Gucci.

A community of people united by the same passion: breaking new ground in the fashion world and beyond.

As a Client Advisor, you are the Gucci brand ambassador, responsible for achieving sales objectives by deepening customer connections to Gucci through providing every customer with best-in-class service, elevated and unique experience, and strong client relationship.

Your role is in offering every customer a unique experience and turning their dreams into a Gucci creation. You will make a real difference for each of our clients. You will focus on Client relationship development, developing a lasting relationship with your clients.

Reporting to your Team Manager, the Client Advisor is responsible to provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as "Gucci ambassador" the philosophy and the culture of the Brand.

Job Description:

Key Accountabilities

Serve customers accordingly with Gucci selling ceremony.
Provide exceptional customer service experience by greeting, listening, and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage.
Guarantee cross and upselling for all product categories
Discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing a passion for fashion and luxury products
Build and strengthen relationships with customers, deal with different nationalities and/or personalities and always put the customers at ease
Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual customers and detect new high potential ones
Ensure the achievement of individual and Store goals, enhancing and developing the business
Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
Contribute to managing the visual display of the products in accordance with Gucci visual standards
Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with corporate policies and procedures
Ensure the products' replenishment and physical inventory of merchandise
Follow Company grooming, according with Gucci standards and policies

Key Requirements

Proven experience in a similar role within fashion retail companies
Proven ability to drive and exceed individual and store result
Deep passion for fashion and luxury
Excellent commercial awareness
High flexibility and ability to adapt to different customers needs
Teamplayer mentality
Strong communication skills
Ability to work in a fast moving and dynamic environment
Luxury product knowledge

We are passionate makers, thought leaders, dreamers. If you feel like us, grab this chance and be part of our community

Gucci is committed to building a diverse workforce.

We believe diversity in all its forms - gender, age, disability, nationality, culture, religious beliefs and sexual orientation - enriches the workplace.

It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world.

Job Type

Regular

Start Date

Schedule

Full time

Organization

Gucci Ltd.