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Contract Officer - London, United Kingdom - Notting Hill Genesis

Notting Hill Genesis

Verified Company

London, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Introduction
We are looking for a Contract officer to join our team

As Contract Officer you will support the Domestic heating and hot water operations manager to manage the heating contractors.

You will support the effective delivery of planned preventative maintenance, responsive repairs, safety checks, reactive boiler replacements and planned heating replacements.

You will also offer support to front line staff in line with your duties and the function of the contract you manage.

You will balance the needs of the business, stakeholders and customers.

You will help monitor the service, including collecting information from contractors, so that we know the service specification is being met and that the business is getting value for money.

You will also help collate information and present it in a user-friendly format to a variety of audiences and deal with poor performance.

You will be the main point of contact for contractors, front line staff, stakeholders and customers regarding queries relating to your contracts.

You will communicate effectively and professionally to solve issues, monitor progress and work proactively to meet the needs of the business, front line staff, stakeholders and customers.

Role Responsibilities

Manage contractors delivering services assigned to you to ensure they are delivered as specified.
Ensure the domestic gas properties have an in date LGSR
Ensure contractors complete maintenance and repair services on time and to the standards expected.
Ensure contractors have the appropriate thirdparty accreditation for their service specialism and that consultants are performing effective quality control.
Lead regular, scheduled contract review meetings with the appropriate agenda to scrutinise contractual KPIs, discuss health and safety matters and hold the contractor(s) to account.
Be the main point of contact for operational colleagues, contractors, stakeholders and residents for queries relating to your contracts or workstream.
Deliver services that provide value for money for our residents and business and meet budget expectations.
Explore innovative ways of delivering services taking advantage of new technology and best practice.
Deputise for the Contract Manager when requested. General
Ensure you follow the financial regulations, policies and procedures at NHG.
Ensure that you follow relevant Health and Safety policies and related procedures, keeping up to date with changes and taking action to maintain personal health and safety and that of others.
Ensure that you undertake any corporate responsibilities as required, including leading investigations and hearings in formal processes across the business

Ensure all complaints are responded to and closed with NHG policy time lines

Ensure all tenants have safe heating systems are warm and have hot water available

Use information gathered to diagnose problems, draw logical conclusions and suggest clear and practical solutions based upon your analysis

Excellent PC skills including Microsoft Office packages Outlook, Word and Excel.

You will have strong contract and complaint management skills and experience

Be able to manage a process end to end and ensure all procedures are followed

Benefits

In return we offer:

Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
Generous pension scheme
Enhanced maternity, paternity and adoption pay we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
Employee assistance free confidential advice and counselling services provided by independent specialist organisations
Health cash plan
Staff discounts we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
Interest free loans: season ticket loan, tenancy deposit loan and training loan
Cycle to work scheme
Life Assurance x 4 annual salary

How to apply

Applications close at 23:59 on
Monday 1 May 2023.

About The Company
Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 66,000 homes and employ around 2,000 staff.

We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all.

Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision - to house west London's working poor, providing them a home from which to build themselves and their families a secure future.

Our people
We value our people and both respect and celebrate their differences.

We're proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world.

We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come