Customer Liaison Officer - Leicester, United Kingdom - Cadent Gas

Cadent Gas
Cadent Gas
Verified Company
Leicester, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Liaison Officer

Contract Type:
Permanent**
Location: Aylestone Road, Leicester

Salary:
£31,287 - £36,808 per annum, dependant on experience

About The Role


We have an exciting, new opportunity for a Customer Liaison Officer to join our Customer Experience team supporting our East of England network.


As a Customer Liaison Officer you will provide visible front line engagement with employees, customers and key stakeholders in delivering the Cadent vision and culture and our priorities of safety, compliance, customer, performance and efficient workload delivery.


Key Accountabilities

  • Be responsible for the provision of guidance, advice and support to operational staff for enquiries and complaints.
  • Act as the public face of Cadent when responding to complaints and enquiries where required.
  • Being the key interface for Operations with the Customer Operations complaints and enquiry team.
  • Responsible for the provision of customer performance and GSOS MI to support the culture of continuous improvement.
  • Be responsible for the provision of front line customer engagement during incident management. such as water ingress, evacuations and loss of supply.
  • Participate proactively in team talks within EOE Operations to promote customer service excellence.
  • Promote and support the Rewards & Recognition scheme
  • Analyse and investigate root causes and make recommendations for improvement as appropriate

About You

  • Verbal and written communication skills
  • Confident interpersonal skills
  • Understanding of the Regulated Guaranteed Standards of Service.
  • Media relation skills

What's In It For You
We are committed to supporting our employees to get the best out of themselves.

For this role in particular we can offer:

  • Funding and support towards completing relevant qualifications
  • Ample opportunity for progression within the business
  • Mentoring and guidance opportunities


We are also working flexibly, if this is something that you are interested in then please don't hesitate to contact us to discuss.


Benefits

  • We offer a host of benefits to suit your lifestyle and support your wellbeing

These include:
_

  • Annual bonus
  • Pension Scheme double matched up to a total of 12% of salary (i.e., employee contributions of up to 6%, double matched by a Cadent contribution of up to 12%)
  • 25 days holiday, plus statutory days, and an option to buy more
  • Fantastic career development prospects with funded learning options, including support with exams, and internal and external learning and development
  • Strong focus on supporting you as an individual including:
o hybrid working
- o flexible working
- o strong commitments to ED&I
- o generous family provision policies

  • Flexible benefits including cycle to work scheme, salary sacrifice car scheme, insurance, and healthcare packages, plus much more
  • My Offers membership card offering discounts and savings from hundreds of retailers
  • 2 paid volunteering days per year
  • Free gym access at the Ansty office, as well as a 'Gympass' scheme providing free or heavily subsidised local gym memberships


We want our employees to achieve a healthy work-life balance and are happy to discuss flexible working options with you if the role can accommodate it.

Let us know about your flexibility requirements, whether that be reduced hours, remote working, flexible start/finish times, or compressed hours, and we will be more than happy to explore what's possible for the role.


About Us


At Cadent we're excited to be part of the future of UK energy We've got a clear roadmap that will drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

We're making a difference through innovation and new ways of working.

Together we're shaping a cleaner, greener future for our 11 million customers whom we put at the heart of everything we do.


Diversity and Inclusion
Don't meet every single requirement listed?

We place great importance on equity, diversity and inclusion, and we welcome applicants from all backgrounds. Our employee communities Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive (disability) and the Cadent Military Community can't wait to welcome you


Circle Back Initiative
**_Be part of something big. Help shape the future of gas for generations to come._
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