Ward Clerk - Bolton, United Kingdom - Bolton NHS Foundation Trust

Bolton NHS Foundation Trust
Bolton NHS Foundation Trust
Verified Company
Bolton, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

The main purpose of the role is detailed below:


JOB PURPOSE:
Will work as a member of the Multidisciplinary team. Supporting nursing staff with clerical duties. Responsibilities include Reception, clerical and administrative duties and excellent customer service skills. To act as first point of contact to patients, relatives and visitors.

To support admission, transfer and discharge processes. To liaise with patients families, GPS, Hospital and the wider multidisciplinary team as delegated.

Analytical and Judgmental Skills Answer telephone enquiries from clients/carers and other agencies, ensuring clear and legible messages are relayed to the most appropriate person.

There will be an emphasis on the need for confidentiality, accuracy and the necessity to refer all requests for information to the nurse in charge.

Ensure that clerical procedures from appointments, admissions, transfer and discharge of patients are completed in line with Trust policy/procedures. Liaise with Health Records department in relation to management of case notes. Print patient notes in the event of a transfer to another hospital. The list is not exhaustive and other duties are included that are in line with the job banding.
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