Complaints Handler - Leicester, United Kingdom - Recra Consulting

Recra Consulting
Recra Consulting
Verified Company
Leicester, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Recra is currently recruiting for a

Complaints Handler for their well-known client within the

LE4, this business is a market-leading and fast-growing business. It's an ideal time to join a business that could offer future progression and development.


Job Details:


  • The job is all about connecting with the customer and doing everything you can to make the experience of buying from our client a good one.
  • You need to be passionate about listening to customers, communicating with customers effectively, and taking ownership of their queries through to a successful conclusion.

Your Main Responsibilities will be:


  • Manage any queries, feedback, or escalations with manufacturers or thirdparty delivery companies.
  • Create open dialogue through strong relationships within the key departments within the company, to continually deliver and improve the frontline customer experience.
  • Ensure each customer has a positive experience and will become a repeat customer.
  • Deal with daytoday administrative tasks within the department.
  • To optimize the performance of the Customer Services Team by continually improving our customer's experiences.
  • Proactively and demonstrably contribute to Customer Service initiatives as advised by your Management Team.

About You:


  • We are looking for someone with a genuine desire to go beyond to provide exceptional customer service and someone with experience in communicating with customers effectively via various channels.
  • You must have excellent communication and interpersonal skills to be able to deal diplomatically with a range of people inside and outside of the business.
  • Exceptional attention to detail, proven general IT skills, and someone who can work individually, or as part of a closeknit team is a must.
  • Ideally 3+ years experience in Customer Service and complaints handling.

Hours of work:


  • Monday to Friday 9 am 5:30 pm for 3 weeks and one week will cover the weekend but you will be given two midweekdays as rest off during that week.
**If you'd like more information, please contact Charlotte at Recra on
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