Central Non-technical Trainer - London, United Kingdom - Tesla

Tesla

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

What to Expect
This individual must be creative, proactive, organized, flexible and results-oriented. Must have outstanding communication, facilitation, and organizational skills while demonstrating a positive and professional demeanor.

What You'll Do

Contribute to the learning content development process to create new materials and courses, in partnership with local and global content developers.
Deliver instructorled and virtual training to EMEA Service Advisors and Parts Advisors across EMEA.
Support the decentralized Service Coach network strategy to enhance core capabilities and ensure continuous process improvement.
Facilitate instructorled and virtual technical training on electric vehicles to enable employees to perform their role safely and to Tesla's standards.
Partner with Managers and Coaches to validate and quantify skill development of employees.
Build relationships and proactively align on the training strategy with partner teams such as Technical Operations, Engineering, Field Service Operations, Service Business Operations, People Development, and regional technical and field support teams.
Contribute heavily to the learning content development process to create new materials and courses, in partnership with local and global content developers.
Assess training needs and measure the impact of FOH training programs.

What You'll Bring

Experience implementing change.
Experience delivering training to customerfacing roles at Tesla.
Demonstrated ability to overcome roadblocks and proactively problem solve with mínimal oversight.
Automotive, customer service, or learning & development degree or equivalent in experience and evidence of exceptional ability.
Understanding of all systems and subsystems of Tesla's vehicles, at the level expected of a senior Front of House employee.
Ability and willingness to travel as needed to deliver instructorled training in multiple EMEA countries.
Thrives working independently; also able to contribute strongly as a member of a high performing team.
Strong facilitation and interpersonal communication skills required.
Excellent verbal and written communication skills, and demonstrated confidence and professionalism in working in a customerfacing role.