OTC Associate - Manchester, United Kingdom - ClearCourse

ClearCourse
ClearCourse
Verified Company
Manchester, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Career Level: 11S Intermediate-
Posting Date: 1 Aug 2023OTC Associate


Role description:


The purpose of this position is to undertake the day-to-day O2C activities including identifying overdue customers and chasing proactively, performing customer statement reconciliations, payment allocations, processing and resolving customer queries, and identify potential risks of losses.


The OTC Associate's role is to assist ClearCourse in realising cash faster from its sales by ensuring the timely creation and collection of outstanding invoices.


Responsibilities:


  • Ensure all assigned ledgers are proactively chased within their terms of payment.
  • Assist Sales Ledger Associate with allocation queries, obtaining remittances where needed, ensuring all payments and credits are accurately cleared on the accounts.
  • Ensuring that any cash collection problems are promptly reported to O2C Lead, and appropriate action is taken.
  • Managing relationships with customers in their daytoday activities ensuring that all requests made by customers are resolved in a timely manner.
  • Understanding the department and company's KPIs and deadlines. Support the implementation of process improvement across the team.
  • Liaising with the wider Internal Customers team to obtain authorisation for credit notes and to resolve all outstanding invoice queries.
  • Maintain close working relationship with the Internal Companies holding weekly/biweekly debt reviews.
  • Perform Credit Checks and open new accounts in line with the current O2C procedures.
  • Assist with internal and external audit requests.
Required Skills and Experience.

  • Minimum of 2 prior years of experience in O2C/Accounts Receivable/Credit Control function
  • An understanding of Account Receivable and credit control processing activities
  • Experience in resolving customer queries promptly and accurately.
  • Excellent written and verbal communication skills.
  • Accuracy and attention to detail.
Judgement

  • Advanced problemsolving abilities to find the root cause of issues raised
  • Recognises when support is required from other parties (e.g. SSC team or 3rd party vendors) to resolve an issue
  • Understands the pressure of month end and the need to resolve issues quickly so there is no impact on finance team reporting results.
  • Demonstrates great time management and the ability to adapt.
  • Acts with the highest levels of integrity and treats others with respect.
Performance

  • Selfmotivated and able to work on own initiative.
  • Is engaged and demonstrates strong alignment with the organisation's objectives and values.
  • Keen eye for detail and desire to probe further into data.
  • Customer focussed and target driven
  • Forward thinking, with a 'can do' attitude.
  • A high level of focus on the achievement of targeted results
  • A high level of flexibility and a positive attitude to innovation and change
  • Shared Service Center, Accounts Receivable experience
  • NetSuite experience.
  • Data entry by CVS and Invoicing experience.
  • Can read a credit report.
Interpersonal Skills

  • Ability to present information to management and in a clear and concise manner.
  • Strong analytical and communication skills
  • Ability to work independently and as part of a team, to tight deadlines.
  • Ability to understand the detail behind processes.
  • Ability to build relationships with key stakeholders.
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