Customer Operations - London, United Kingdom - eFinancialCareers

eFinancialCareers
eFinancialCareers
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Description

Additionally the analyst is responsible for proactively managing service escalations and identifying trends in overall service delivery to help produce the best possible customer experience.

Complete audit trail must be maintained at all times to meet Regulatorycompliance.


Principal Accountabilities:


  • Write clear and concise details for documenting every customer interaction for audit purposes to ensure that anyone reviewing the details can ascertain the issue and resolution
  • Participate in risk mitigation/critical procedures so that risk to both the customer and CME Group is minimized

Skills and Software Requirements:


Requirements:


  • Bachelor's degree in related discipline
  • 13 years of experience in a customer support or technical helpdesk environment
  • Experience with ticket or case management tools
  • Excellent verbal and written communications
  • Proactive, resourceful, and detailoriented

CME Group:
Where Futures Are Made
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