Customer Experience Representative - Leeds, United Kingdom - Search Consultancy

Search Consultancy

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Experience Representative

Leeds City Centre

Up to £23,000

Read on to learn more abut the role:

My client based in Leeds is looking to welcome a customer experience representative into their new and expanding customer service department.

My client is one of The UK's largest training and assessment companies with almost 20 years of industry experience.

The main purpose of the role will be providing support to all customers who are undergoing assessments and or training.

This role is responsible for the customers experience from enrolment until training courses or assessments are complete, while ensuring all admin and queries are dealt with efficiently.

What's in it for you?

25 days of holiday + bank holidays
Workplace pension scheme
Life assurance available after probation
Eye care scheme
Health Cash Plan and Employee Assistance Programme
Standard Office hours (8am 5pm)
Regular social and team building events
Free parking

What will you be doing?

Inbound and outbound calls
Working closely with the administrative department if they need assistance
Keeping the database up to date
Assisting visitors at the centre
Working closely with the training team
Dealing with customer or client enquiries to ensure customer satisfaction is provided from enrolment to post course certifications being given.
Taking feedback from delegates and reporting any issues to the relevant departments to be dealt with in order to maintain high standards

What are we looking for?