Senior Customer Advisor - Lawrence Hill, United Kingdom - JUICE RECRUITMENT

JUICE RECRUITMENT

Verified Company

Lawrence Hill, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Juice are excited working with an well-known organisation in central Bristol in their search for an experienced Senior Customer Advisor.

In this role you will be the first point of contact for citizens, your role as a Senior Customer Advisor is to ensure our citizens receive a professional and customer-focused experience.

Duties included:

To respond to customer enquiries in accordance with legislation, corporate, directorate and service policies and procedures.
To respond to enquiries in person.
To resolve enquiries to reduce the number of queries that need to be referred to service providers or escalated to line managers.
Respond effectively to other customer enquiries concerning the local services as required, taking ownership, and seeking to resolve directly with the customer wherever possible.
Contribute to the review of service processes, making recommendations to improve service delivery and performance.
Contribute to the effective resolution of complaints by providing detailed and accurate information and analysis of case history and case updates to the Team Leader.
Experience in a similar role.
The ability to deescalate and resolve issues and provided excellent customer support.
The ability to follow procedures and policies.
Excellent communication skills.
Strong administration skills and attention to detail.

Details: