Mortgage Broker Support Assistant - Nelson, United Kingdom - Ultimate Banking Ltd

Ultimate Banking Ltd
Ultimate Banking Ltd
Verified Company
Nelson, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

The Mortgage Broker Support Assistant role will be a real mix of administrative duties, alongside a strong customer focussed outlook.

You will be involved in processing all broker requests and also be the first point of contact for all telephone broker newbusiness enquiries.


Whilst their head office is based in Lancashire, they offer a flexible approach to the working week with circa 2/3 days based at their head office and the remainder working remotely.

Duties of the Mortgage Broker Support Assistant will include:

  • Process all broker requests within SLAs
  • Reconcile the fee collection and balancing daily and then submit to Finance
  • Manage Intermediary mail responding to queries within published SLA's
  • Be the first point of contact for all telephone broker new business enquiries
  • Respond to broker enquiries
  • Refer any unusual/complex cases to the Senior Lending Manager
  • Onboard brokers into broadcast

The successful individual will possess:

  • High attention to detail
  • A confident telephone manner and customer service experience
  • A knowledge of the banking or mortgage sector would be beneficial


This is a fantastic opportunity for an individual who would like to progress their career within a mortgage lender, gaining new skills and experience with a focus on customer services and supporting their broker clients.

The starting salary is £23,205 andonce fully competent in the role will automatically rise to £25,800. There are strong benefits on top as well.
More jobs from Ultimate Banking Ltd
See all jobs of Ultimate Banking Ltd