Mobile Funeral Service Arranger - Brighouse, United Kingdom - Dignity Funerals

Dignity Funerals

Verified Company

Brighouse, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Mobile Funeral Service Arranger
Part-time / Permanent

Charles Wood Funeral Directors / Brighouse

£13,706.16 per annum + Overtime+ Company Benefits

23 hours per week (Wednesday, Thursday & Friday 09:00 am - 17:00 pm)

Accruing days holiday + bank holidays | Sick pay eligibility after 12-month qualifying period | Life Assurance 2 x salary

At Dignity, we are proud to work in a unique industry. We succeed by helping people through difficult times with compassion, respect, openness and care.

We offer a range of challenging and rewarding roles for caring individuals across the funeral profession and we continually invest in our staff, premises and vehicles so that we can ensure clients and their loved ones receive the highest standard of care.

Every day, we want to exceed our customers' expectations, we aim to do this by persistently delivering excellent client service through the continued dedication of our people.

Charles Wood Funeral Directors serves the local community of Brighouse. We arrange and conduct bespoke funeral services, and we carry them out with kindness, compassion and respect.**Charles Wood Funeral Directors are looking for a professional and compassionate individual to join our collaborative and dedicated team as a Mobile Funeral Service Arranger

Our values:

Professional, Compassion, Respect & Knowledge form the basis of all our interactions and recognising this, you will be giving back to families in a critical time, whilst ensuring that their loved ones are treated with the utmost respect and dignity.

Alongside a highly collaborative, dedicated, and supportive management team, we will give you the room to stretch and develop within the industry.

With both training and learning opportunities, our dedicated Learning and Development team and management team will ensure that you are delivered full training to confidently perform this role and will also aim to promote your progression.

Alongside this, Dignity Plc really believes in our people, so you will also have access to a wide range of Mental and Financial Well-being tools, access to financial support and a broad range of benefits.

What Will I Be Doing as A Funeral Service Arranger?

As a Mobile Funeral Service Arranger, you will be one of the very first points of contact for our families.

You are going to be the coordinator that supports our families, arranges the funerals, and works alongside our teams to ensure that the funerals are delivered at the highest standard, whilst also meeting the personable requests of the families.

Other duties will include:

You will create a welcoming, safe, and caring atmosphere for our families
Arrange funerals according to Company guidelines ensuring that the full range of services and products are offered, thereby addressing the needs of the client
Maintain excellent service to client's who telephone or call the branch
Be available for clients to visit the deceased during office hours and out of hours by arrangement to company standards and guidelines
Become trained to present our prepaid funeral plans to our clients to the standard required by Dignity and the Financial Conduct Authority
This is a mobile role, meaning you will support Ken Gregory & Sons Funeral Directors and Charles Wood Funeral Directors by covering holidays, and sickness absences if needed

What Do I Need?

Previous experience in a Customer Service or Administrative position.
Proactive approach and ability to communicate effectively with a wide range of people.
Comfortable coming into contact with the deceased through the Chapel of Rest visits.
Presentable always, acting with professional conduct, showing empathy and abiding by GDPR regulations.
Attention to detail
(Essential):
Full UK Driving Licence

Advantageous:

Previous experience in the industry, though this is not required, as full training will be provided.

Dignity Plc is an equal opportunity employer where we celebrate diversity across our business.

We are committed to creating an inclusive environment for all our employees; therefore, all our employment decisions are assessed based on qualifications, merit and business need.

What are the next steps?
Be one of the first to receive details on all our latest vacancies and register your preferences for job alerts here

Equality, Diversity and Inclusion Statement

Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and take decisive, informed and bold action to promote inclusion and belonging.