Product Customer Service Advisor Fixed Term - Chester, United Kingdom - Let Alliance

Let Alliance
Let Alliance
Verified Company
Chester, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
This is a 12 month fixed term maternity cover.


Duties & Responsibilities:

Supporting the Products Team in the following areas;

  • Manage the workload effectively and ensure deadlines are met for the renewals and new memberships
  • Processing Audits on Members and referring as necessary
  • Refer any queries to the Product Team Leader and the Head of Underwriting
  • Work closely with the Sales Team, providing them with newly approved membership details
  • Collect payments from tenants via the telephone, and allocate these payments to the correct account
  • Managing the existing Nil Deposit book to a high standard
  • Responsible for administrative changes such as a change in tenant details
  • Support the claims administration team as and when required
  • To maintain a high standard of productivity in administrating new and existing Rent Guarantee policies
  • Advise Letting Agents on all queries relating to policy renewals and rent guarantee features and benefits
  • Be proactive in meeting quality procedures, contributing suggestions to improve efficiency and effectiveness and highlighting immediate or ongoing issues
  • Escalate calls promptly to the next appropriate person, when necessary
  • Carry out any other tasks that may be required of you from your line manager/team leader.

Person Specification

Attitude & Behaviour:

  • A real zest for life, enthusiasm, professionalism and a positive "can do" attitude
  • Polite and courteous with all customers and colleagues
  • Sincere, reliable and honest
  • Methodical and organised
  • A great team player
  • Flexible during busy periods
  • Dedicated to providing excellent customer service

Knowledge, Skills & Experience:

  • Educated to GCSE standard including Maths and English
  • Excellent grammar, both verbal and written
  • Excellent computer skills with good working knowledge of all standard Microsoft programs
  • Advanced use of Excel
  • Outstanding attention to detail
  • Excellent telephone manner with the ability to build relationships
  • Previous administration experience is desirable but not essential
REF-204270
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