Day Concierge - South West England, United Kingdom - PMR

PMR

Verified Company

South West England, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Our client is currently seeking an experienced concierge to join the team at a luxury development in South West London.

The shift pattern will be 4 days on and 4 days off with working hours 7am - 7pm

Main duties:

Deliver excellent customer service to all residents.
Greet all residents in a professional and courteous manner.
Proactively anticipate resident's needs.
Aid and engage with all guests/residents and colleagues within the development.
Always act as an ambassador for the company.
Ability to multitask, effectively prioritise and execute tasks in a highpressure environment and timely manner.
Verify all visitors, suppliers and contractors.
Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building and undertaking period review of CCTV system.
Carry out regular building checks and log/report any maintenance that is required through the correct channels.
Adhere to health and safety, fire and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
Understand and be aware of your Departmental Standard Operating Procedures and adhere to these at all times.
Ensure the communal areas are always kept clean, tidy and presentable.
Report any incidents, problems or complaints to the appropriate manager in a timely manner.
Dealing with guests/residents' concerns or complaints, to include a follow up in person or in writing.
Complete the am/pm/overnight operational reports and handover and report any operational issues.
Assist with Move In's/Move Out's.