Channel/account Controller M&s, Waitrose and Online - Liverpool, United Kingdom - Princes

Princes
Princes
Verified Company
Liverpool, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Vacancy Name

  • Channel/Account Controller M&S, Waitrose and Online

Employment Type

  • Permanent

Country

  • United Kingdom

Location

  • Liverpool

Business Area

  • Commercial

Workplace Type

  • Hybrid

About Princes

  • The Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France and Mauritius. Princes manufactures 350 different food and drink products responsibly sourced and enjoyed by consumers every day. None of this would be possible without striving to be an employer of choice, where our colleagues are proud to represent our business.

Role Description

Job Purpose

  • To manage an agreed portfolio of key customers via the respective account management team.
  • Develop relationships with key customers to support account management team.
  • Liaison between Sales Director and Sales team to ensure implementation and achievement of annual business objectives.
  • Monitor, coach and develop Sales team to attain highest possible level of professional standards and ensure achievement of Company targets.

Dimensions

  • Internal contacts
  • Line Manager, Buyers, Marketing, Supply, Finance


  • External Contacts

  • Retail / CFI (Convenience, Foodservice, Industrial) Customer
  • Budgeted turnover and volume targets (account specific)
  • Direct reports

Principal Responsibilities

  • Construction and implementation of customer business and promotion plans. (Formal review monthly, informal review weekly.)
  • Fulfil the necessary longterm plans to achieve relevant account targets and monitor implementation (as part of above process).
  • Monitor cost control and recommend any necessary actions to reduce costs where possible.
  • Communicate strategic customer plans and objectives to the wider business and lead process to ensure all departments have alignment to individual plans.
  • Develop relationships with key customers to a minimum of Buying / Trading Controller level. Target quarterly review meetings with contacts to ensure agreed business objectives are endorsed at higher levels.
  • Accompany Sales team personnel to account meetings (minimum) once per week.
  • Conduct volume forecast reviews with the relevant Account Manager (weekly).
  • Attend business meetings fully briefed with the necessary information (e.g. account reviews, GSM meetings, sales meetings and trading meetings).
  • Monitor and coach Sales personnel to identify areas of strength and development and maintain team motivation and discipline.
  • Work closely with Sales GSM's and other department Controllers to encourage shared learning and positive working relationships.
  • Maintain an awareness and positively influence customer profitability.
  • Proactively identify problems and implement solutions.
  • Identify potential areas of business systems improvement.
  • Support Sales Director with relevant data and information (in line with agreed timings, content and format) and deputise for Sales Director as and when required.

Role Requirements

Knowledge, Skills & Experience

  • Extensive account management experience preferably in the food or drink industry
  • Broad commercial experience of retail / CFI (Convenience Foodservice and Industrial) customers would be an advantage
  • Graduate calibre
  • Proven line management experience
  • Industry awareness
  • Working knowledge of Microsoft Office
  • Strong negotiation skills
  • Good leadership skills
  • Ability to communicate at all levels
  • Ability to build relationships at all levels
  • Excellent organisational skills
  • Excellent time management skills
  • Presentation skills
  • Proactive
  • Self motivated and achievement orientated
  • High level of numeracy
  • Knowledge of SAP is preferable
  • Project management experience would be an advantage
More jobs from Princes
See all jobs of Princes