Intermediate Representative, Shareholder Services - Edinburgh, United Kingdom - BNY Mellon

BNY Mellon

Verified Company

Edinburgh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Shareholder Services

Places telephone trades in accordance with instructions received.
Responds to straightforward questions about shareholder accounts and provides more advanced technical assistance. Responses are fast, efficient and accurate.
Investigates errors in shareholder accounts and statements.
Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures and responds to shareholder once issue resolved.
Reviews daily open items to ensure proper followup and closure.
Responsible for the quality and completion of own work.

Skills & Requirements

High school/secondary school or the equivalent combination of education and experience is required.
12 years of total work experience preferred.
Experience in contact centre or client service preferred.

Our offer for you:

Excellent opportunities for training, growth, and professional development
Mentoring and job shadowing programs
A multitude of opportunities to get involved in additional charity projects and engagement groups
Employee Referral Program
Health Promotion: Wellbeing and Innovation Centre, Wellbeing programs
Full time contract of employment
Competitive salary
Health & Life Insurance
Private medical care
Pension scheme

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work.

We support wellbeing and a balanced life, andoffer a range of family-friendly, inclusive employment policies and employee forums.