Café Staff - London, United Kingdom - Enable

Enable
Enable
Verified Company
London, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
About us
Enable is a charity dedicated to improving people's wellbeing and strengthening local communities.

Core to our work is the development of strong working relationships with councils, charities and other organisations to deliver, health leisure and community services and events that enrich people's lives.


Benefits:


  • 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas
  • Life Insurance
  • Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
  • Mental Health & Wellbeing Perks (Yoga, activities, massages, monthly talks)
  • Free Gym Membership
Café Staff


Reports to:
Operations Manager


Based:
Putney School of Art & Design


Salary:
£11.95 per hour


Contract:
Permanent, Part-Time, Term Time Based hours per week during term time (Thurs, Fri, Sat) plus additional hours outside term time


DBS:
Enhanced

We are looking for enthusiastic and positive individual to join our team at PSAD. You must be a clear communicator who prides themselves on providing excellent customer service.


You will need to be reliable and self-sufficient with an ability to prioritise your work and use your initiative to undertake a variety of tasks including, preparation of café food and serving customers efficiently with food and drink orders and take payments, clean the café areas, inside and outside and ensure they are safe and hygienic at all times.


You will have some previous experience of working in the food and beverage industry or the catering sector with an interest in preparing food.


Purpose of Role:

Responsible to Operations Manager at Putney School of Art & Design, your main duties are;

  • Serve customers efficiently with food and drink orders and take payments.
  • Assist in preparation of café and counters before, during and at the end of service.
  • Offer customers amazing standards of customer service and care.
  • You'll provide highquality, consistent service and will be required to operate the kitchen / canteen area when on duty.

Job Description:


  • Demonstrating the highest standards of customer welcome and care when assisting customers at the counter.
  • Giving advice, guidance and recommendations on products and menu selection to customers to ensure a positive experience.
  • Ensuring adequate stock levels of supplies and consumables for café area, managing orders and stock.
  • Managing queues and meeting customer expectations, upsell to maximise profit.
  • Service of hot and cold beverages, cakes and other food items.
  • Keeping the areas tidy and clean including table clearing, removing dirties and waste.
  • Responsible for cleaning all kitchen equipment and work areas, including cooker, microwave oven, work surface, display and storage areas and fridge observing strict rules of hygiene
  • Handling customer complaints in the first instance and reporting feedback to the Managers.
  • Working within established guidelines and operating procedures.
  • Responsible for security (product and cash), taking payments accurately and be vigilant always.
  • Keeping up to date with special promotions and creating displays where appropriate
  • Ensuring compliance with all legislation, H&S and food hygiene.
  • Undertakes all checks and tests as required by Environmental Services
  • Assists with health and safety management at the school. Ensures a safe working environment is maintained and that all accidents are recorded.
  • Promote the school by assisting the public in person in a helpful and courteous manner.
Generic


Responsibilities:


  • To comply with all of the company policies, including the Code of Conduct, data protection and health and safety.
  • To ensure that your line manager / safeguarding officer is made aware and kept fully informed of any concerns which you may have in relation to safeguarding and/or child protection.
  • To carry out any other reasonable duties and responsibilities within the overall function of the school.
Person Specification
Experience

  • Experience of working in a café / kitchen and customer care
  • You should have a comprehensive understanding of a menu and have a keen interest food and drink
  • Knowledge of till operation and cash handling.
Skills and Competencies

  • Exceptional interpersonal, organisational and planning skills. Having a friendly and engaging personality, a good communicator, able to work under pressure.
  • Need to be willing to learn, take instruction and work under own initiative, supporting other team members and able to multitask.
  • Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service.
  • Excellent standards of personal presentation smart appearance and articulate.
  • An effective, well organised and efficient team player with a strong sense of discipline and urgency.
  • Strong ethics and reliability
  • Ability to attend meetings or work out of hours as required; some flexibility also required on o
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