IT Helpdesk Analyst - Epsom, United Kingdom - Byron Recruitment

Byron Recruitment

Verified Company

Epsom, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This role is working for a prestigious and well regarded company in the Accountancy world.

It is a hybrid role with one day working from home in the week.

Day to day work will include:

Providing telephone support to staff and a small number of clients and overseas offices
Ensuring the incoming helpdesk queries are handled promptly and to a very high standard
Assigning tickets, where appropriate, to colleagues and monitoring progress

The person:

Excellent communication and interpersonal skills with a desire to exceed expectations
Ability to learn new IT systems quickly
A selfstarter who can take responsibility
Excellent technical knowledge of "clientside" Microsoft Windows and Office
Experience in 1st/ 2nd line technical phone support.
Experience working in IT Helpdesk setting managing and resolving IT queries via ticketing system.
Understanding of on premise and Azure cloud server / client principles