Patient & Retail Catering Supervisor - Torquay, United Kingdom - Torbay and South Devon NHS Foundation Trust

Torbay and South Devon NHS Foundation Trust

Verified Company

Torquay, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

The post holder is part of a management structure which supports departmental teams in providing an appropriate environment for Staff, Visitor and Patient care.

You will liaise with clinical and non-clinical staff to ensure that standards are in line with the service agreements. You will provide training and monitoring of staff performance, ensure appropriate allocation of staff to their duties.

Conduct catering audits of sites to ensure that standards are upheld and corrective actions taken, ensuring that high standards of quality and food safety are maintained at all times.

To provide support and assistance to the regeneration and fresh cooked menus provided by the catering location 's for service users ensuring a high standard of service delivery in relation to all catering service functions, this includes helping with the day to day provision of all the catering provided within the localities of Torbay and South Devon NHS Foundation Trust, including hospitality, vending, retail and patient feeding.

The department provides a meal service for approximately 400 patients and caters for up to 1,500 staff and visitors daily over seven days per week including Weekend and Bank holidays.

To provide a high-quality service to all customers using all catering facilities and provide efficient administrative support.

The post holder will work autonomously and manage your own workload.

Plan and organise straightforward activities, some judgements which will involve facts or situations requiring analysis.

Duties may include cleaning, the preparation and presentation of customers' meals and beverages, and on occasion delivery duties.

You will need to ensure Catering & Retail Support Assistant Higher level are provided with the equipment and provisions required for their role.

Patient and Retail Catering Supervisors will be expected to demonstrate a flexible attitude to their work, to meet the needs of the Trust its customers and patients.

Support line managers in identifying the skills and training required for all staff to meet facilities standards throughout the trust.

The requirement to manage resources effectively and efficiently to provide a sustainable continuity of service, by ensuring there are sufficient catering materials available for use, ordering and topping up as necessary, organises and adjusts staff rotas within agreed work schedules.

About our new team and department

Ensure high standards when working as an individually or as part of the team and be aware of the Trust's objectives and priorities. The Trust's success depends on all staff playing an active role to make sure the existing areas of good practices are universally embedded within the organisation
Understand the Trust's key priorities and those for your Directorate and Service, Help translate these into key priorities for your work place
Understand level Equality and diversity
Demonstrate courteous behaviour
To respond with humanity and kindness to every person, by listening attentively and respecting others in conversations
To administer specified shifts as required
Promote an effective team ethos
To provide the highest quality of customer service by listening to and acting on feedback
Ensure your mandatory and essential staff training is appropriate and up to date
Fully engage in the Annual Review process
To work in partnership to achieve the best possible outcomes for our customers
Helping and supporting your colleagues so that you work well together to achieve common goals and objectives
To assist in the induction of new staff and to demonstrate own activities to new employees and students within the work area
Take part in regularly meetings to achieve the best possible outcomes for our customers
To act as a role model, valuing everyone's opinion and experience

Communication and working relationships

Required to develop and maintain the ability to effectively communicate routine information with effective communication links and working relationships with the following individuals or groups
Catering Management
Catering supervisors within the department
Catering staff within the department
Other supervisors within the trust
Ward and other trust staff
Clerical staff within the department
Catering stores staff
Estates staff
Transport staff
External delivery staff
Customers/ members of public (Patients)
Directorate Management line
The post holder will also be required to provide routine advice, instruction or training to colleagues, patients, customers / members of public, and suppliers, on food and drink requirements for dietary, allergy, ethical and cultural requirements according to planned menu's using specified recipes, HACCP methods and systems

Planning and organisation

Contributing to the Catering department aims and objectives
Implementing delegated, planned and appropriate aspects of Food Safety procedures and Standard Operation Procedures, working au