Customer Service Advisor Permgreat Trainingmodern - Ashford, United Kingdom - Office Angels
Description
Job Title:
SAP Customer Service Advisor
Location:
Ashford, office based, really modern offices
Salary:
£22,750 + up to £3k a year bonus (Paid quarterly = £750)
Hours:
Monday-Friday, 8:30am - 5pm or 9am-5:30pm, with 1 hour unpaid lunch
Reasons to work at this company:
- A Global company who have a family feel in Ashford
- A company who is proud to provide sustainable products
- Free parking close to the town centre
- A very supportive Customer Service Manager
- An exceptional 3 month training programme
- Career progression opportunities
- Modern offices with hydraulic desks allowing you to sit or stand at your desk
- Fun charity events
- Yummy food treats on a Friday and cakes for Birthdays
- 20 days annual leave increasing to 25 days annual leave after 2 years
The position:
An exciting opportunity has become available for a passionate Customer Service professional at this Global, interesting and fun company.
Your key responsibilities as a Customer Service Advisor would be:
- Effective and Efficient handling of customer enquiries (stock availability, delivery
- Order acceptance and orderentry.
- Be responsible for own order book to ensure supply within agreed delivery schedules.
- Ensure the correct invoicing of materials supplied.
- Receive orders from customers and process them in accordance with designated Company procedures.
- Availability checks on products and services, negotiate with planning concerning production.
- To continually monitor the progress of customer orders to ensure successful completion and keep customers up to date on their order.
- Liaise with customers and colleagues to ensure that deliveries are made, on time, first time, whilst always giving excellent customer service.
- Establish and grow relationships with the customer base.
- Awareness of the product ranges on offer and alternative solutions.
- Give technical information, where possible, to customers or refer to appropriate person.
- Confirm that all customer orders are correct regarding product and price.
- Proactively call customers and the external sales teams as required.
- Deal with all other issues relevant to orders and similar requests e.g. proposals for special projects, order confirmations, proforma invoices and documents.
- Address occasional customer complaints and escalate where required.
- Be the key contact between customers, external sales and business centres
- Experience of working in a Business to Business (B2B) environment
- Experience of working in an office based customer service role
- SAP experience would be an advantage but not essential
- A friendly positive attitude
Next steps:
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
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