Sessional Facilities Supervisor - Islington, United Kingdom - Awesome CIC

Description

Employer:
Awesome

Salary:
£13.15 Per Hour

Location:
One of six Adventure Playgrounds

Hours:
No guaranteed hours of work in any given week. Your actual hours to be worked each week will be as necessitated by the needs of the service.

Reports to:
Bookings Administrator

We are seeking someone local to each of the six adventure playgrounds we manage, who might be retired or be looking for additional hours to fit around an existing part time job.

We are a not-for-profit organisation investing all the income we receive into our playgrounds routinely used by some of the borough's most vulnerable children and families.

Awesome manages six of Islington's 12 award winning adventure playgrounds, which are recognised as some of the best in London.

We are looking for someone to become part of a pool of Facility Supervisors, supporting the hiring of spaces across the six adventure playgrounds when we are not delivering our quality play offer.

The work would be generally evenings and weekends

Experience of opening and closing facilities is essential as well as the ability to deal tactfully, calmly and effectively with a wide range of people from within the community

Your proven experience of delivering excellent customer care.

Having good communication and interpersonal skills, both written and verbal communication are essential.


Main Purpose of Job

• To welcome and liaise with all who use/hire any of the six adventure playground buildings or external spaces
• To promote the ethos and customer care standards through your example and relationship with those using the facilities.
• To ensure that the building and environment are clean and safe correctly arranged and assist with the smooth and efficient running of the premises hires.
• Carrying out administrative duties and collecting relevant management information as directed by the Bookings Administrator in accordance with Awesome's procedures.

Main Tasks of Job

• Ensure that each room and space hired is tidy and arrange furniture and equipment as required for each hirer/user, giving instruction on the use of equipment as necessary.
• Ensure swings, zip wires etc are safe and ready to use if part of the hire.
• Ensure that the premises are opened up and closed promptly and in accordance with the guidelines provided.
• Ensure that the hirer is aware of the locations of facilities and their responsibility with regard to health and safety. Noting with the hirer the condition of the facilities at the beginning of the hire.
• Make every effort to resolve any problems they may have and ensure that the terms and conditions of hire are adhered to at all times.
• Ensure the hirer return the hired spaces to the standard agreed at the beginning of the hire. Return the layout once hirer/user has left (or if appropriate set up ready for next hirer/user) and make sure that all equipment has been left in situ and in working order.
• Ensure the hirer as an opportunity to rectify any issues with cleaning or damage before they leave the premises.
• Clean and sanitize designated facility areas (dusting, sweeping, vacuuming, mopping, restroom cleaning etc). as identified through the bookings administrator for the facilitated hire as part of the closing procedure.
• Report any missing items, breakages or damage to the Bookings Administrator at the earliest opportunity, ensuring photo evidence when possible.
• Be able to climb stairs and do medium to heavy work including lifting and moving of furniture
• To take responsibility for promoting and safeguarding the welfare of children and vulnerable adults, taking personal responsibility for ensuring attendance at regular free Child Protection training at a level commensurate with role.
• To operate within professional boundaries when developing and maintaining relationships with children, young people and the wider community and contributing to a strategy for children and young people to engage in the service.
• To work from any premises Awesome occupies or any other reasonable location where Awesome is delivering a service.
• To adhere to all ways of working as specified in the employee's handbook
• The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Person Specification

• Proven experience of delivering excellent customer care standards

Knowledge, Skills and Ability
The ability to deal tactfully, calmly and effectively with a wide range of people from within the community

Ability to maintain good customer care standards when dealing with irate customers, through tact and diplomacy, using effective complaints handling skills

The ability to ensure that the safety and behaviour of the hirers is monitored to prevent injury, misuse and damage to facilities

Able to identify potential child protection issues and know what to do wi