Senior Credit - Paisley, United Kingdom - Thermo Fisher Scientific

Thermo Fisher Scientific

Verified Company

Paisley, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A great opportunity has become available in our Credit Control team, dealing with exports and customers across the world.

This highly proactive role is responsible for credit control and the collection of debts on an allocated portfolio of customers, and has a wide scope for building good, on-going relationships with internal stakeholders in various countries.

Key Responsibilities:

Perform and evaluate credit checks on new customer accounts
Check credit limits in place for all accounts within the designated countries and maintain credit limits, in line with company policy and Sarbanes-Oxley requirements
Proactively contact customers, primarily by telephone, in regard to payments to ensure invoice processing and timely payments have been scheduled
Plan and prioritise customer calls regularly to maximise collections on the largest open invoices
Ensure collection software is updated at all times with actions, followups needed, query reporting and most recent customer contact details
Work with local Sales, Customer Services and Team Leader to solve problem accounts and determine when accounts should be placed on hold
Liaise with other departments and communicate credit hold decisions to relevant business units / departments
Allocate credits on a regular basis in consultation with Cash allocation team, Customer Services and customers
Log, review and monitor customer complaints by liaising with the relevant functions to ensure swift resolution
General credit control account administration and various ad hoc tasks as assigned

Skills Required:

Excellent communication skills, to interact with various levels of internal and external customers
Ability to work independently
A high level of proactivity to contact customers on the phone
Time management and organisation skills to ensure the timely completion in a fastpaced workday
Accuracy is required in performing all functions of this position
A thorough working knowledge of ERPs and accounting systems
Readiness and understanding of general concepts of process improvement (PPI)

Minimum Requirements/Qualifications:

Educated to higher / standard grade level
Previous experience operating in a busy accounts or customer service function
Previous experience in troubleshooting and resolving transactional issues and interacting effectively with both colleagues and Management
Proven attention to detail and accuracy
Excellent computer skills and knowledge of the Microsoft Office software, particularly Excel

What's in it for You:

Great training provided (e.g. in risk management, country specific conditions, credit assessments)
Real skills boosting opportunity, with exposure to a global customer base
Excellent career development opportunities
Challenging but rewarding
Annual incentive bonus