Customer Service Team Leader - Kirkby in Ashfield, United Kingdom - Essential Recruitment
Description
Due to continued growth and expansion we are currently looking to recruit a Customer Service Team Leader to join our business on a permanent basis.
You will be located at the Kirkby & Chesterfield Branches, but you will also need to cover Sutton and Mansfield branches as required.
Salary:
£25,000 - £28,000 per annum
Essential Duties and Responsibilities:
Responsible for the overall running of the Branches delivery of great customer service, the Society's business objectives and compliance with all regulatory responsibilities including conduct rules.
- Act as a point of contact and guidance on the daytoday business operations, customer enquiries, complaints and general customer interactions
- Ensure the safeguarding of our vulnerable customers by making sure that vulnerability and care needs are proactively identified, recorded and our service is tailored appropriately to support our customer's needs
- Set and communicate clear team goals, delegate tasks, allocating resource and set deadlines
- Support personal development of colleagues, identifying training and development needs and providing regular coaching
- To carry out branch colleague appraisals in accordance with the colleague handbook and HR guidance (including monthly 121's and end of year PDRs)
- Inspire and motivate colleagues to achieve business goals providing recognition for high performance and reward or accomplishments
- Nurture a positive and productive organisational culture, building trust through effective feedback and open and honest communication. Encourage and embrace change and creativity through a positive cando attitude
- Listen to colleagues' feedback, resolve issues of conflict and address and issues of underperformance and poor behaviours
- Managing absence including prompt return to work assessments
- Monitor teams' performance and report on metrics being proactive in identifying any emerging risks and issues
- Support with, in area recruitment and training activities
Experience and Skills:
This is a fantastic opportunity to bring your skills, knowledge, and experience to help our branch team evolve and join an award-winning building society that has twice been recognised as one of the Best Companies to work in the UK.
- A unwavering passion for customer service
- A positive 'can do' attitude and the ability to motivate others
- The ability to work flexibly across our branches and Saturday working (UK driving license and own transport essential)
- Leadership experience desirable
- Call Dana on between the hours of 8am 5pm Mon-Fri
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