Customer Service Advisor - Bedford, United Kingdom - Autoglass Ltd

Autoglass Ltd

Verified Company

Bedford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor - Hybrid / Work from home opportunity
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Immediate start:

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- 4 weeks training in Bedford initially

Do you have a genuine passion for Customer Service and a desire to help others? Would you like to work in a thriving organisation which truly puts its people and customers first?
Are you up for the challenge of working for a UK Superbrand, delivering great service to customers; whilst developing your skills?

We're hiring people who are dependable to their core, who have the determination to show up, work hard and be rewarded for doing so.

Autoglass make a difference each day, getting over 1million motorists back on the road per year.

If this is of interest; then we want to hear from you
The Customer Experience Centre at Autoglass is a key function within our Customer Journey.

Our friendly and people-focused team are carefully selected, nurtured and trained to ensure that customers interacting with Autoglass receive a world-class customerexperience and a personalised service that's right for them.

As part of an energetic, service-driven team you'll be based at home, but you'll have regular opportunities for positive interaction with your wider team.

So, what are we looking for?:

You'll be fully trained on how to use our bespoke booking system to allocate work to our 1000+ strong team of technicians right across the UK.
Your training will be officebased and will be delivered over 4 weeks by our dedicated Training team, so it's best that you live within a commutable distance to our office in Bedford. We'll make sure you have the knowledge, confidence; and ongoing supportthat you need, empowering you to deal with any situation.
As the team works Monday to Sunday; we have a number of shift patterns we can offer from days to evenings and weekends. During a typical 6week rota you'll get 2 full weekends off. We'll always give you your rota in advance so you can plan your time off effectivelyand make the most of your worklife balance.
We'll provide all the equipment, training and support that's needed to give your career with Autoglass a great start It's a busy role, so you'll need to be organised and have a dedicated space to work from, with a secure, wired internet connection.

What will a day with us look like?:

Although you'll work remotely, you'll always be connected to your manager and your colleagues through technology.
We'll also check in with you throughout the week with meetings, huddles, one-to-ones, and informal chats, to support your wellbeing and makesure you're up to date with all the information you need.
You'll be rewarded with a competitive salary, bonus opportunities and there's always an incentive or a fun competition to keep you motivated

Benefits include:

Starting rate
£10.00per hour, then after 6 months following performance and attendance the rate will increase to
£10.43per hour
Eligible for monthly bonus scheme following 6 months within the role.
Up to 15% pension contributions based on employee contribution of 5%
Life assurance policy
28 days annual leave (including bank holidays)
Regular individual and teambased incentives
Access to our Employee Assistance Programme for wellbeing and health support.

As we grow, so can you
At Autoglass, even though we're growing and improving, we've still managed to keep our family feeling. Which means we're always looking out for each other, supporting each other and sharing our knowledge.

So, if you're full of bright ideas and ready to keepon learning, it's a great place to build your future, as you help us build ours.