2nd Line IT Support - Godalming, United Kingdom - Ramsac

Ramsac

Verified Company

Godalming, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

2nd Line IT Support Are you a technically competent support analyst?

Looking for the next step in your career?

Want to work somewhere where you can make a difference and your hard work is recognised?

ramsac are an award winning IT MSP, with a 5* Glassdoor rating and recently voted in the top 15 MSP's in EMEA region

We are growing and looking for support analysts/consultants/operatives/people to join us at this exciting time.

You will be supporting our 150 clients spread across a range of industries with all of their day to day 2nd line support needs.

Working mostly with the Microsoft stack in a range of environments you will get great exposure to different technologies all being used in different ways for each environment and industry.

Some of the core technologies used will include:

Office 365 and the MS Office Suite.
Active Directory
Azure
Onpremises Microsoft Exchange solutions
Networking, Routers, Switches, and Firewalls

We promise on the job learning, industry accredited qualifications and a proven career development path to ensure you continue to grow and develop.

Why your job is important to us
We promise our clients that we will provide straight forward, efficient, and secure IT management. For most clients their most frequent interaction with us, is through our remote helpdesk service.

Clients contact support at a moment of personal stress -they are busy hardworking folk who can't get something to work, and we can all empathise with that feeling Your job is to be proactive, professional, and friendly - fixing their issue, preventing it from happening again, making them feel calm and confidentin your ability, and making sure that the client feels well communicated with, in a manner that hasn't made them feel silly for calling in the first place The feeling you leave the client with after your call, will often form that client's whole opinion ofour firm.

To our clients, you are ramsac

We want to be known as the most 'can do' well-polished and caring IT supplier in the South East. To do that, we only want to work with the best.

Our staff are proud to say 'I am ramsac' their personal values are all a reflection of the core ramsac beliefs,which is all about going the extra mile and being genuinely concerned about providing clients with the very best, most attentive, and highest quality service.

Are you ramsac enough to be part of this very special team?

Support Consultant (2nd Line)
Providing professional, jargon free remote assistance to our clients, dealing with a wide range of tech products, from PC to server, printer to a firewall, Operating System to Security software.

We are passionate about nurturing our team. We offer an excellent working environment in a culture that is genuinely supportive, consultative, and flexible.

We believe in promoting talent from within the business, and we ensure every member of the team hasaccess to ongoing career development opportunities.

This includes training and external qualifications and our in-house initiatives such as the ramsac business school.

We strongly believe that the key to our success, and our ability to deliver the highest standards of advice and service to our clients, is the team of people that we employ.

Quite simply, we only work with the best

Location:
Godalming

Contract Type:
Permanent

Hours:
Full time

Salary:
£28,000

Hours: 37.5 hours a week, Monday to Friday between 8am and 6pm

Benefits:
Private health insurance, Denplan dental insurance, Excellent pension scheme with ongoing independent financial advice, Critical Illness Insurance, Life Insurance, The ramsac academy, Volunteering leave, 4 days personal development leave, Cycle towork scheme, Tech purchase staff discounts, Flexible working including working from home,

You may also have experience in the following: 2nd Line Support, Helpdesk Analyst, Second Line Support Technician, Systems Administrator, IT Support, Network Engineer, Technical Support, Network Administrator, Server Administration, Systems Analyst, HelpDesk, Second Line Support, etc

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