Helpline and Assessment Officer Vacancy - Hereford, United Kingdom - Autism Bedfordshire

Autism Bedfordshire
Autism Bedfordshire
Verified Company
Hereford, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
**Helpline and Assessment Officer Vacancy

  • Adult Services**
    Hours:20hrs

Salary:
£12,055.00


Fixed Term:12 Months (potential to renew)


Location:
Home, with travel across Hertfordshire


Reports to:
Post Diagnostic Support Officer and Senior Adult Services Manager


Autism Hertfordshire is part of Autism Bedfordshire, which is an independent charity that is dedicated to improving the lives of autistic people and their families by providing impactful services across Bedfordshire, Milton Keynes, and Hertfordshire.

This post will be supporting our services in Hertfordshire.

Our adult support services primarily focus on working with autistic adults who do not have a learning disability through the following opportunities:

  • Skill development courses and workshops
  • Social opportunities
  • Carers Support
  • Helpline services
  • Transitions advice
  • Pre and Post-Diagnostic support
  • Advocating on behalf of our membership


You will be the first point of contact for all new referrals, meeting with and supporting autistic adults to identify appropriate Autism Hertfordshire services to access.


Strong communication skills are a must as you plan, capture, report, coordinate, support the governance process during meetings and update documentation associated with projects as directed by the Post Diagnostic Support Officer and the Senior Adult Services Manager.

To be successful in this role you will be motivated, highly organised and have proven project management support experience. What's essential is that you love what you do.

We want you to enjoy coming to work every day and to care about your job, our team and our members.


Key Responsibilities:


  • To coordinate and resolve issues highlighted on the helpline
  • To carry out initial assessments with autistic adults
  • Create resources to support autistic adults
  • To create and manage the Adult Services newsletters
  • To create and maintain accurate records using the internal database
  • To be an ambassador for and promote Autism Hertfordshire services
  • To be up to date in the understanding and implementation of Autism Bedfordshire's policies and procedures
  • Independently managing their workload and competing priorities

Job Type:
Part-time

Part-time hours: 20 per week


Salary:
£12,055.00
per year


Benefits:


  • Company pension
  • Work from home

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Hereford, Herefordshire: reliably commute or plan to relocate before starting work (required)

Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Licence/Certification:

  • Driving Licence (required)

Work Location:
In person

Application deadline: 04/09/2023


Reference ID:

HAH
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