Receptionist - Maidenhead, United Kingdom - The Chartered Institute of Marketing

The Chartered Institute of Marketing

Verified Company

Maidenhead, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At

CIM | Moor Hall, we are looking for a

Receptionist to join our Front of House Team within our Hotel and Conference Centre, located in the heart of Cookham Village. This is a great opportunity for you to make an impact and really shine as you manage our reception function, creating the right first impression for our guests, delegates and colleagues.

About the role:

Our receptionist is a vital and valuable member of our Front of House team, responsible for managing our reception whilst on shift, ensuring complete customer satisfaction, and all relevant shift procedures are completed.

You will be working in the elegant surroundings of our 19th Century Manor House in Cookham Village, which is a charming place to work

Hours: 40 hours per week, working 5 days out of 7 per week (including early mornings, evenings and weekends)

In a typical day, you might:

Check in / out of residential guests.
Ensure guests are booked in on the correct tariff and allocate the correct room type
Ensure all required charges are posted to the guests bill before they check out
Acknowledge guests immediately as they arrive at the desk
Receiving and inputting Bed and Breakfast Booking / and group bookings and updating them as required:
Ensure all bookings are entered into Guestline on the day they are received.
File all paperwork in the corresponding folder.
Responsibility for float and all money taken daily. Money must always be counted when arriving on shift and the money balances with the current shift report.
Ensure all monies are locked in the safe each night
Answering the Main CIM Switchboard.
Receiving and checking paperwork for courses
Signing in and directing of delegates
Signing in contractors / Temporary workers and Visitors
Other general duties such as booking taxis, guests/staff queries etc.
Contributing to managing the change of our residential business from mainly CIM residential training courses to mainly open lets.
Developing relationships with regular B&B business clients, with taxi companies and staff.

For this role, you'll need:

Basic computer skills
Excellent communication skills and the ability to multitask
Previous hotel or similar reception role, including switchboard
would be ideal
Experience and understanding in a front of house software package
Previous cash handling experience
Ability to work on your own as well as a team player
Willingness to learn and understand all aspects of the Chartered Institute of Marketing

Who we are:

Moor Hall in Cookham, Berkshire is a charming 19th Century Manor House with 80 bedrooms, 24 conference rooms and the Edinburgh Restaurant which seats 140.

Moor Hall is also home for The Chartered Institute of Marketing (CIM)

CIM supports, develops and represents marketers, organisations and the profession all over the world.

We offer a diverse range of training courses and world-renowned qualifications, which enable modern marketers to thrive in their roles and deliver long-term success for businesses.

Our ability to award Chartered Marketer status recognises a marketer's commitment to staying current and abiding by a professional Code of Conduct.