Family Support Triage Worker - Stockton-on-Tees, United Kingdom - Daisy Chain Project

Daisy Chain Project
Daisy Chain Project
Verified Company
Stockton-on-Tees, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Family Support Triage Worker

Job brief


We are looking for a Triage Worker who under the direction of the Senior Team Leader will work within a small team to act as first point of contact for families whose child has a neurodevelopmental difference, whether diagnosed or not.

This role will provide administrative support to the team, and co-ordinate a responsive service for parents requiring support.

Hours-37.5 hours per week

Fixed Term Contract - end of November 2024

Salary-£20,397.15 per annum (pro-rata)


Key Tasks

  • Manage all incoming referrals and and triage accordingly
  • Register parents to the service via telephone.
  • Receive all incoming calls to the service and triage appropriately, transfer calls, or take messages as necessary.
  • Book parent appointments.
  • Manage the family support teams calendars.
  • Attend dropin sessions as required to welcome parents, support with registrations and make refreshments.
  • Attend team meetings, record actions and distribute minutes.
  • Keep all case files up to date and record accurate information in a timely manner.
  • Coordinate training bookings.
  • Support the team with the making and posting of visuals and resources for families.
  • Contribute towards the protection of individuals from abuse by adhering to Daisy Chains Child and At-Risk Adults Safeguarding policies at all times.
  • Ensure confidentiality is maintained and that Daisy Chains GDPR Policy is adhered to at all times

Additional responsibilities:


  • Comply with the Charities Health and Safety policy in all employment practices
  • Maintain the integrity of the Daisy Chain brand in all internal and external communications
  • Maintain a proactive approach to your role and responsibilities along with a commitment to contribute and maintain the positive working ethos within the Charity
  • Maintain working knowledge of the policies and regulations governing the Charity
  • Assure attendance at staff meetings.
  • Undertake any training and development deemed necessary for the pursuance of the post
  • Work in a way that contributes to the continuous improvement of the Charitys services and embraces the organisations quality initiatives
  • Any other duties from time to time, commensurate with the level of the post
  • An understanding of and commitment to equal opportunities
This job outline is intended to indicate the broad range of responsibilities and requirements of the post.

It is neither exhaustive nor exclusive but, while some variation can be expected in particular duties, the outline is considered to provide a reasonable general description of the post.


Person Specification

Experience

  • Previous experience in an office environment E, A
  • Experience of multiagency working D, A&I
  • Proven experience of supporting families/children/young people in a formal or informal setting D, A&I
Qualifications**- Educated to GCSE Level E, A

  • Relevant level 3 qualification or equivalent E, A
  • Relevant safeguarding training qualification, or willingness to undertake E, A**Knowledge &Skills*
  • Excellent interpersonal, and communication skills E, I&T
  • Able to work flexibly and responsively in a busy and challenging environment E, I
  • Competent user of IT packages E, A
  • Strong organisational skills and the ability to prioritise tasks under pressure E, I
  • Understanding of safeguarding processes and ability to identify safeguarding concerns E, I

Other

  • A commitment to maintaining confidentiality and a clear DBS E, A
  • Willingness to undertake training specific to the role, including safeguarding and autism courses E, A&I
  • Sympathetic with the aims of Daisy Chain E, I
  • Confident and resilient individual with a positive attitude E, I
  • Ability to work independently and as part of a team E, I

Company Benefits
Our staff do amazing jobs and as such we want to reward our staff that is why we offer

  • Enhanced holiday leave of 33 days annual leave (pro rata for part time employees) rising to 35 after 5 years service.
  • Birthday day off
  • A bespoke induction plan specific to you and your role which starts as soon as a job offer is accepted.
  • Alongside your induction plan new members of staff have a 6month induction programme and planned meetings with their line manager to ensure the employee is settling in and offer any support needed to fulfil their role.
  • Ongoing training and development.
  • Our Employee Assistance Programme offers a full range of confidential services designed to ensure you receive professional support that may affect work and home life.
  • Company Pension Scheme.
  • Staff discount.
  • Free onsite car parking and refreshments.
  • Social and charitable events.
  • Company sick Pay after successful completion of probationary period.
  • Savings Club
  • Give as you earn scheme for staff to make donation to a charity of their choice if they wish.
  • If your role requires membership of a professional Body we will pay your membership fees.

ETHOS & CULTURE

  • I am passionate abo
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