Head of Operations - London, United Kingdom - Antella Recruitment

Antella Recruitment

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Head of Operations

£45,000 + Bonus and Benefits

Fully Remote within the UK

My client is one of the world's leading global digital online training and marketing platforms within the travel industry.

They partner with global travel suppliers such as airlines, cruise companies, hotel chains, tour operators, tourist boards etc, creating e-learning courses aimed at travel agents to drive brand awareness, increasing product knowledge, and ultimately drivingrevenue growth.

They are now recruiting for the newly created role Head of Operations to work with the Managing Director, sales, and product teams.

This is key aspect to this role co-ordinating between sales, production, and account management to ensure courses and marketing campaigns/events are delivered to a high standard.

To be considered for this role, applicants must have operations management experience within the travel industry.

The role is offered on a fully remote based within the UK with company meetings taking place in London monthly.

Head of Operations Duties and Responsibilities:

Working with stakeholders to plan and deliver the content to support new and existing partners - new product information collateral, onboarding collateral, case studies, promotions, pricing etc.

Working with stakeholders to plan and deliver content to increase agent satisfaction - agent acquisition campaigns, agent onboarding content, referral campaigns

Working with stakeholders to ensure all new product development is documented where relevant for training purposes and communicated

Managing technical support queries with the portal, course creation

Document company processes to enhance productivity and efficiency on how to streamline signoff for newsletters etc

Company Reporting and data analysis leading to recommendations for product services

Contact existing clients to discuss renewals virtually and physically escalating service or product improvement ideas to Product Director, working with the Head of Global Partnerships to grow existing client base

Head of Operations Experience required:
Previous operations management experience within the travel industry

Project management skills

Excellent written and verbal communications - able to write sales, product and process documents

Technical support - able to track queries and issues from definition to resolution

Previous commercial experience including creating and executing strategic plan

Head of Operations Salary and Benefits:
Competitive Base Salary to £45,000 based on experience and knowledge

Bonus scheme

Company laptop and Ipad

Pension scheme

23 Days annual leave + 8 bank holidays

Ability to be based fully remotely and work from abroad