Customer Service Representative - Hatfield, United Kingdom - Osborne Appointments

Osborne Appointments
Osborne Appointments
Verified Company
Hatfield, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
Are you passionate about helping people?

Want to join a supportive team who work hard to succeed together?

Looking for a business who will work with you to nurture and develop your career?

OA are recruiting for a
Customer Service Representativeto join our clients growing team based in Hatfield.


Main Duties:


  • Handling incoming calls from New & Existing customers, supporting with queries
  • Setting up new insurance policies
  • Updating existing customer records
  • Issuing documentation including policy renewal notices
  • Following up with potential customers, building relationships
  • Handling complaints at first point of contact, escalating where required
  • Assisting other departments as required, particularly with follow up calls
  • Administrative tasks as required within the role

Key Skills & Experience:


  • Previous Customer Service experience is a must, ideally within an office setting
  • A genuine desire to help people and provide great customer service
  • Fantastic communication skills, written and verbal
  • Attention to detail
  • Good timemanagement skills
  • Strong IT skills, including Excel, Word & PowerPoint
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