Operations Assistant, Open Access Accounts - Oxford, United Kingdom - Wiley

Wiley

Verified Company

Oxford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Oxford, United Kingdom**Our mission is to unlock human potential.

We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning.

Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns.

The Wiley Open Access Accounts (WOAA) Operations Assistant will provide administrative and operational support for WOAA holders.

This role will fulfil the responsibilities related to the funded Open Access business including (but not limited to) order entry, billing and credit hold reporting, and database maintenance.

The Operations Assistant will be responsible for data quality and integrity, as well as ensuring that articles are correctly made open access with the proper copyright information in the published content.

This role will also help manage customer expectations through excellent communication and organisational skills, with a view in ensuring quality customer experience, maximising revenues and repeat business.

How you will make an impact:

Utilise analytical skills to resolve customer account issues, including responding to customer queries in the WOAA Team inbox
Manage customer account setup
Produce accurate system invoicing for the payment of invoices related to the WOAA business via order processing systems
Audit publications to ensure that articles are Open Access and include the correct copyright information on Wiley Online Library
Ensure proper documentation and archival of customer records including customer communications, reports, quotations, and invoicing

What we are looking for:

Strong working knowledge of Microsoft Excel
Strong analytical skills with ability to problem solve
Effective written and verbal communication
Ability to prioritise and remain organised
Flexible and able to adapt to change, demonstrating initiative
Team player with a willingness to learn
Strong attention to detail

About Wiley:

Enabling Discovery, Powering Education, Shaping Workforces.

We clear the way for seekers of knowledge: illuminating the path forward for research and education, tearing down barriers to society's advancement, and giving seekers the help they need to turn their steps into strides.

Wiley may have been founded over two centuries ago, but our secret to success remains the same: our people. We are willing to challenge the status quo, move the needle, and be innovative. Wiley's headquarters are located in Hoboken, New Jersey, with operations across the globe in more than 40 countries.

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