Head of Income and Money Matters - Shipley, United Kingdom - Goodman Masson

Goodman Masson

Verified Company

Shipley, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have a requirement for a Head of Income and Money Matters to join our team on a fixed term contract until March 2024.

As we are in the middle of cost of living crisis, we have an important role to play for our customers, this role is crucial in ensuringwe provide an excellent service and the necessary support to customers.

We are looking for a strategic leader to drive forward our service, embedding new processes and delivering the improvement plan over the next 12 months.

About us
We are social housing landlord and think our vision of Improving Lives Incommunities says it all

Working to provide great homes in great neighbourhoods, we manage more than 22,600 homes across Yorkshire and are proud to collaborate with our customers, communities, local and national stakeholders to achieve this.

Our values are at the heart of everything we do, inspiring our thinking and guiding our plans and actions. This year will see us focus on the first year of a 2 -year plan, to 2024.

Our plan puts customers at the heart of what we do, providing great placesto live and work, with homes that they are proud to live in.

Responsibilities

Maximise the collection of income and ensuring regulatory and legislative compliance for all collection and Money Matters support activities for circa 22,000 properties
Lead, manage and motivate a large team of income and money matters colleagues to ensure the timely collection of rental and associated monies is maintained and indebtedness is minimised
Establish methods of gathering detailed customer feedback about the delivery of the income and money matters services and use this to improve the customer experience
Improve how we use existing and new technologies to improve collection rates and reduce debt through proactive early stage arrears contact, stage automation and improved selfserve options
Improve access to and use of performance and service data that provides better insight around business, team and individual performance and the quality of the customer experience and supports Incommunities to achieve upper quartile performance
Collaborate with internal and external partners to build on our existing approach to debt and tenancy sustainment advice to improve how we support our customers who are struggling with cost of living pressures
Review and pilot new internal and external approaches to improve our collection of former tenant arrears

About you

You thrive on successfully engaging your team around a high performance and customer focused culture
Enjoy working with and improving the accessibility of data and systems to improve services and business performance
You are able to contribute effectively to executive management, committee and board reports around performance and your specialist area
You embrace business change and value for money and have the appetite and skills to lead change in a large team of colleagues to achieve efficiencies and improved customer services
You are effective at building and maintaining external partnerships that support positive customer outcomes

Requirements:

Relevant professional qualification (e.g., CIH) or demonstrable comprehensive housing management experience
Experience of successfully leading large housing teams in an income management related field
Extensive up to date knowledge of housing legislation, regulation, policy and practice
An understanding of current challenges facing the social housing sector in particular around cost of living, rents, service charges and welfare benefits
Experience of establishing and facilitating cross organisational working that shapes and influences the benefits of having a diverse workforce
Knowledge and experience of setting, monitoring and controlling budgets and demonstrating sound knowledge of value for money

Benefits

Salary £57,865 per year
Training, development, and qualification opportunities
Hybrid working
Corporate health scheme membership
Access to an Employee Assistance Programme
West Yorkshire Pension Fund membership
Excellent holiday allowance
Cycle to work scheme
We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives.