2nd Line Support Engineer - Swindon, United Kingdom - Granite Recruitment and Consulting Limited
Description
2nd Line Support Engineer (SQL / Linux)
Swindon / work from home hybrid - £28,000-£38,000 + 5% bonus
A growing FinTech in Swindon require a number of Support Engineers, as they continue to build out a high-performing support function.
The roles will form part of a larger team who deliver a first-class, seamless IT service operation support function for a range of financial clients.
The team act as the bridge between clients and development, owning problem management and technical issues in accordance with business and client needs.
Where issues do occur, restoration of service is the priority - this may involve short-term workaround solutions if it requires a more complex, longer-term solution to be designed.
Relevant skills / experience will include:
- SQL (ability to write complex queries)
- Unix
- Ability to read / understand software code (ideally Java but not essential)
- Experience defining and designing complex technical solutions
- Excellent problem solving and communication skills
- AppDynamics
- Jira
- Confluence
- OpsGenie
- Citrix
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