Customer Services Team Leader - Coventry, United Kingdom - Key Forensic Services

Key Forensic Services

Verified Company

Coventry, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

KFS are one of the leading forensic providers in the UK. We pride ourselves on delivering a quality service and building strong working relationships with our customer base.

Our team of forensic scientists are experienced in the interpretation and reporting of a wide range of evidence types in support of criminal investigations.

We are passionate about supporting the Criminal Justice system and want to hear from potential employees who share that same passion.

Position:

A supervisory and operational role, providing line management and day-to-day operational support and leadership to the Customer Services team. This role will focus on quality and efficiency driven by the ever-increasing demands of the business and our customers. To share good practice with other CSD sites and feed into strategic planning for efficiency improvements.

Requirements:

Do you love forensics?

Is it something you are passionate about?

Keen to contribute to the forensic casework process

Then read on
:

About the role

As Team Leader you will be leading the Customer Services Team providing line management and day to day operational support.

This role will focus on unit quality and efficiency driven by the ever-increasing demands of the business and our customers.

Also to ensure good practices are shared with other CSD sites and feed into strategic planning for efficiency improvements.

Main duties of the role are (but not exhaustive):

Train and motivate direct reporting staff according to KFS procedures and policies to ensure excellent customer service is consistently provided to all customers.
To conduct day to day processes within Customer Services Department (e.g. receiving submissions, return & destruction of exhibits, correspondence with customers).
Respond to and follow up customer enquiries using appropriate methods.
Internal interface between staff within the Customer Service Department and Operations and Finance.
Liaise with the Head of CSD regarding any internal or external customer issues.
Cooperate with CSD teams at other KFS sites to ensure effective logistics and workflow.
Responsibility for Quality Management System (processes and procedures) relating to local Customer Services Department.
Adhere to health and safety policy, and other requirements relating to care of staff and equipment.

About You

To be successful in this role you will have previously worked in customer-facing environment where you have developed excellent interpersonal skills, and exemplary verbal and written communication skills.

You love problem solving, are able to deal with a complex and demanding workload, and you thrive under pressure. Able to demonstrate role model leadership coupled with an ability to engage and motivate others.

Other information:

Terms & Conditions

Competitive salary
Hours 37 per week
Holidays 25 days per annum plus statutory holidays (pro rated)

Pension

Contributory
Employee Assistance Programme
Cycle to Work scheme
Retailer discounts
Location: Coventry

IN ORDER TO PASS OUR STRINGENT SECURITY VETTING YOU MUST HAVE RESIDED IN THE UK FOR THE PREVIOUS 5 YEARS FROM THE DATE OF YOUR APPLICATION. WE CANNOT CONSIDER APPLICANTS THAT HAVE NOT LIVED IN THE UK FOR THE PREVIOUS 5 YEARS AND YOUR APPLICATION WILL BE AUTOMATICALLY REJECTED.
KFS is committed to eliminating discrimination and encouraging diversity amongst our workforce.

Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give of their best.

One of our goals is to work within an environment free from discrimination, harassment and prejudice. We aim to embed this in all of our recruitment and selection policies, procedures and practices.