Facilities Assistant - Manchester, United Kingdom - Mitie

Mitie

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

REF 51410

Facilities Assistant - Lloyds Banking Group, Manchester

Salary £26,500 PA:

Reporting to:

Group FOH Lead:

Job objectives and responsibilities:

The ultimate goal of the Roving Ambassador is to support the FOH leadership team and facilities manager to deliver contractual service requirements, exceed expectations and create a memorable 5* experience for all who work or visit the building
Provide exceptional customer service to visitors and colleagues, ensuring that their needs and expectations are met or exceeded
Provide intuitive service with absolute understanding of our customer's needs to create exceptional experiences that result in lasting positive memories

Main duties:

Act as main support to the facilities manager and FOH lead
Support the facilities manager, and FOH leadership team to deliver contractual service requirements, ensuring process compliance
Daily ownership of the physical touchpoint journey, ensuring all colleague and client facing areas are set to agreed layout, fabric, and housekeeping standards and proactively logging jobs as required
Regular checks of meeting rooms, ensuring all kit is functional, and logging work orders as required
Own and complete the setup of meeting rooms and event spaces, including organizing 3rd party ad hoc removal and storage of furniture
Provide "at desk" first fix IT and AV support
Be the face of the facilities team by providing tangible service that is visible and easily accessible
Greet and acknowledge all visitors and colleagues as they arrive/depart/pass by, ensuring they receive exceptional service
Provide ad hoc cover and support to other work areas, such as: Reception, Mailroom
Lead briefings in the absence of the facilities manager
Proactively host and manage queues, striving to make the arrival or departure process as efficient as possible
Carry out floor walks and service audits, and proactively logging work orders
Utilise a "hands on" approach whilst ensuring the service delivery is at the required standard
To escalate any feedback relating to the service provided by the service team
Creating, updating, and displaying signage as required
Liaise with our client Communities and Workplace Experience colleagues to support the delivery of their initiatives and activities
Support the provision of other services, such as mail distribution, IT hardware goods in/out
Administrative tasks and ad hoc reporting
Support onsite facilities inspections
Focus on out of line safety and security items
Host contractors on site
Respond to First Aid incidents
Lost property management
To actively build relationships with other workstreams and partners, to ensure we are operating as OneMitie
Conduct oneself in a professional manner at all times, adhering to established standards of conduct, department procedures and policies
Ensure communication and followup on any problems, visitor or colleague requests, and special requirements
Provide support to the wider service team as and when required
Complete any reasonable management request or task
Deputise in the absence of your Manager or similar supervisory position

Person Specification:

1 to 2 years' of comparable experience in high end hotels, modern workplaces, or tourism and hospitality
Warm and engaging communication style, able to quickly build rapport and meaningful relationships with new people
A genuine interest in facilities or workplace management and desire to develop within the industry
Able to work independently and coordinate multiple tasks at once
Essential to possess innovative qualities and highly capable of taking an active role within a dynamic workplace team
Have excellent analytical skills and a high level of resilience
Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence
Immaculate grooming, personal presentation and sense of style
Must be able to identify and resolve issues, and to meet and exceed the expectations of our client
Must be highly proficient in Outlook, Word, Teams, and Chrome
Competent using visitor and space management tools, such as Condeco, ProxyClick, etc
SIA certification desirable
IOSH certification desirable
Essential to be able to process large volume of queries across multiple platforms
Average 70wpm typing speed desirable

Core skills required:
Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritisation, personal organisation