Accounts Receivable Representative - Paisley, United Kingdom - Thermo Fisher Scientific

Thermo Fisher Scientific

Verified Company

Paisley, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Job Title:
Credit & Collections Representative

Reports To:
Finance Accounts Receivable Team Leader

Group/Division:
Life Sciences Solutions/ Specialty Diagnostics Group

Career Band: 02

Job Track:
Associate

Location:
Paisley

No

of Direct Reports:
0

Position Summary:

Accountable for the collection of debt on allocated portfolio of customers
Responsible for the calculation, approval and maintenance of credit limits for new and/or existing customer accounts
Performs regular order hold review and decisionmaking regarding order release
General credit control account administration

Key Responsibilities:

Perform and evaluate credit checks on new customer accounts according to company policy
Check and maintain credit limits in place for all accounts within the designated countries and company policy within Sarbanes-Oxley requirements
Proactively contact customers, primarily by telephone, regarding payments to ensure invoice processing and timely payments have been scheduled; plan and prioritise customer calls regularly to improve collections on the largest open invoices
Ensure collection software is always updated with regards to actions taken, followups needed, query reporting and most recent customer contact details
Update ERPs manually credit limits, placing accounts on hold etc.
Work with local Sales, Customer Services and Team Leader to tackle problem accounts and decide when accounts should be on hold
Carry out appropriate hold activity directly on allocated accounts; observe all accounts placed on hold within designated credit management countries, ensuring the release of orders once payment is received, or when appropriate evidence is secured. Liaise with other departments and communicate credit hold decisions to relevant business divisions / departments
Allocate credits on a regular basis in consultation with Cash allocation team, Customer Services and customers
Log, review and follow up on customer complaints by collaborating closely with the relevant functions to ensure timely resolution
Assist with the company's einvoicing process, if relevant
Ensure the performance of all tasks is carried out in line with company policies, internal controls and Sarbanes-Oxley requirements
Various ad hoc responsibilities/tasks may be assigned from time to time by Team Leader

Skills Required:

This position interacts with different levels of internal and external customers, and therefore requires good interpersonal skills, judgement, tact and subtlety within troubleshooting problems and communicating status
Initiative and organisation skills are valuable to ensure the timely completion of a large volume of work
Accuracy is vital in performing all functions of this position
Efficiency in this role requires a detailed solid understanding of relevant accounting systems, policies and procedures
System knowledge is essential to perform this role effectively and efficiently

Contacts:

Has contact with various levels of company employees and external customers

Minimum Requirements/Qualifications:

Educated to higher / standard grade level
ICM qualification is helpful, but not required
Previous experience ideally operating in a lively accounts or customer service function taking care of Government as well as Commercial customers is required
Previous experience in troubleshooting and resolving transactional issues and interacting effectively with both colleagues and management is required
Attention to detail and accuracy is required

Non-Negotiable Hiring Criteria:

Excellent digital literacy and knowledge of the Microsoft Office software (Outlook, Excel, PowerPoint, Word, etc.)
Fluent in English and if specified, another European language may be required

Location & Working Conditions:

Paisley, Shared Service Centre
Works in an hybrid office environment
May, on a continuous basis, sit at desk for long periods of time, with considerable interaction on the telephone and regular viewing of computer monitor
Potential visits to customers may involve travel