Sales Order Processor - Trowbridge, United Kingdom - Banner

Banner

Verified Company

Trowbridge, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is one of our core values and the immediate and long-term success of the business, relies wholly on each and every person at Banner delivering on this passionately.**
The attributes you will need to do this are:

A champion of exceptional customer service with a can
do attitude.
Proven exceptional customer service in a busy, salesdriven environment.
During our seasonal business periods when we see a high volume workload, you will have the ability to stay calm, focused, and enthusiastic.
Enjoy and thrive on working in a fastpaced environment, whilst maintaining attention to detail.
Adept at organising and prioritising in a rapidly changing environment. Having a natural ability and mindset to multitask with accuracy.

What's the job

Processing customer orders in a timely and accurate manner to achieve our internal and external KPIs.
Receiving and responding to customer enquiries, providing an exceptional level of customer care.
Providing administrative support, including mailbox management, where required including maintaining accurate data, and other general duties as required by the business.
Liaising with suppliers, and managing purchase orders with our offshore factories, in line with internal and external KPIs.
Booking and checking incoming orders and liaising with customers for delivery.

What experience are we looking for - desirable but not essential

Experience dealing with customers over the telephone.
Proven Customer Service/ Administration experience.
Experience processing a large volume of customer orders.
Excellent written and verbal communication skills, with internal and external customers.
Office administration.
Adept at orgnasing and prioritising in a rapidly changing environment, and with the flexibility of mind to multitask with accuracy, adapting to the demands of the team and business.

Social Environmental Responsibility (SER)

We take our sustainability responsibility extremely seriously, and it is only with the full cooperation of each and every one of us, that will ensure we deliver on our sustainability objectives.

Below are 5 things, we want you to build into your day-to-day responsibilities:

Switch off lights when the space is not being used.
Switch off computers at the end of every day.
If possible, avoid using oneuse plastic water bottles.
Only fill up the kettle for the number of cups of hot drinks you are making.
Dispose of waste responsibly by using our recycling processes.

What are my hours and working days
This is a permanent, 39 hours a week on average, contract. Monday to Friday with no weekend work.

When can I start
Immediately

What's our location
You would work out of our Head Office located in Trowbridge with plenty of free parking.

Salary & holidays
Holidays are 33 days including bank holidays.

Unusually for a retail business, we close at Christmas

Other things you might like to know