Customer Support Administrator - Glasgow, United Kingdom - Resource Solutions
Description
Business Overview
Our client is one of the biggest insurance companies worldwide, which covers a broad range of products and services designed for individual and business clients.
Duties & Responsibilities
- Process referral documentation received from clients accurately and in line with standard and client business processes
- Process all additional documentation received; accurately and in a timely manner in line with standard business process
- Prioritise workflow effectively and process all activities quickly & efficiently
- Deliver a proactive service to clients
- Act as key client contact for the communication of case progress updating the client regularly as necessary
- Respond timely and effectively to questions and queries from clients and their employees
- Provide a professional telephone service, responding in a calm and informative manner
- Provide regular reports to Clients as and when agreed
- Support in client meetings when required with Account managers and Team Manager
- Build robust relationships with key Client contacts
- Handle customer complaints professionally escalating as appropriate
Skills Required:
- Demonstrable ability to deliver 'extra mile service'
- Excellent written & verbal communication skills
- Firstrate literacy skills
- Strong telephone/listening skills
- Proficient in key Microsoft package, specifically word, excel & outlook
- Demonstrable ability to work under pressure and within stretching deadlines
- Pragmatic approach to problem solving
- Team player with the ability to selfstart
- Flexible and enthusiastic approach to work
- Empathetic
Job Types:
Full-time, Temporary contract, Fixed term contract, Temp to perm
Contract length: 6 months
Salary:
£12.33 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- GLASGOW: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location:
One location
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