Customer Support Administrator - Stoke-on-Trent, United Kingdom - Advantis
Description
Advantis is a leading debt collection company located in an historic grade 2 listed building in the heart of the city of Stoke-On-Trent. Our clients are some of the UK's largest Utility, Retail and Government bodies. We have over 200 people across our teams who are all energetic, caring and have a good sense of humour, making us a great place to work
Salary - £19,500
Location -
Stoke-On-Trent
Contract - Permanent
Working Hours - Rotational shift pattern Between 8am - 5.30pm Monday to Friday
The rewards:
- 33 days holiday, including bank holidays
- Shifts that offer you flexibility and time to do the things that are important to you outside work
- An Employee Assistant Programme offering support to help look after your wellbeing
- Benefit package includes cycle to work and eye care vouchers
- Pension scheme, career development and long service awards
- Casual dress, regular social events, free onsite parking
The role:
You'll be working in a fast-paced environment where 'first time resolution' lies at the heart of what we do.
It is therefore important you are self-motivated, able to multitask and can confidently respond to all customer correspondence with accuracy and within service level agreements.
The role is challenging yet rewarding as you'll be dealing with a variety of customers with different financial situations each day and tailoring solutions to help them on the road to financial recovery.
To help you launch your career with Advantis, we will provide in-depth induction training where you will quickly become an expert on the Credit Industry, our bespoke systems, and our clients.
Following the completion of your probation we'll help you to develop your skills even further and for those who want to progress, create the right opportunities.
The Skills you'll need:
- Demonstrate pride in helping others
- Being assertive and compassionate
- Project a positive and friendly attitude
- Excellent attention to detail, through accurate written responses
- Selfmotivation and seeks to achieve targets
- Able to organise and time manage own workload efficiently
- Proven customer service experience
Recruitment and Vacancies:
If you have any questions regarding our vacancies, please contact our dedicated recruitment lines on /
Job Types:
Full-time, Permanent
Salary:
£19,500.00 per year
Schedule:
- Day shift
Work Location:
One location
Reference ID:
CBS-00
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