Client Manager - Newmarket, United Kingdom - Reed Business Support

Reed Business Support
Reed Business Support
Verified Company
Newmarket, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
uperb Opportunity for a Client Experience Manager. Working in the Sales & Development Team of my Exciting Global Client based in Newmarket.

My Client has 900 Offices/ laboratories across 47 countries, employing about 55,000 staff worldwide.


Reports to:
Commercial Director/ Managing Director

  • Direct Reports:None

Main purpose of the role:


To develop a high performing account management and customer service team that optimises skills, structure, and approach to deliver the goals of My Clients Environmental strategy within the U.K.


This will also incorporate our brand development so that we are seen as best in class to further enhance our attractiveness to prospective clients and drive an increased prospect conversion ratio.


  • To support the Commercial Director in the achievement of annual revenue budget
  • Create, develop, and implement a 3year strategic plan to improve customer retention, growth and a market leading position
  • Identify new opportunities for growth within your teams allocated accounts
  • Update and maintain all communication within CRM
  • Managing and owning all service concerns within the team with high expectation on timelines to close in accordance with My Clients Quality System
  • Maintaining an effective and dynamic knowledge base of competitors' activities within CRM
  • Accountable for and to provide monthly reports and updates on sales territory performance v's target to Commercial Director
  • Attend networking/ marketing and other industry events within and outside of contracted hours
  • A support function working closely with the businesses operational, service and support teams, providing crossfunctional performance information to assure a high level of customer service
  • To manage a team of 8 direct reports through regular training, 121 and development plans are in place
Qualifications - Chemistry Science degree or equivalent essential

  • GCSE
  • English Language, Mathematics or equivalent
  • A Level
  • English Language, Mathematics, or equivalent Additional Information
  • Experience of sales key account management or customer service interface (3 years minimum)
  • Industry Knowledge (desirable)
  • Excellent communication skills (written & oral)
  • Organisational skills
  • MS Office
  • Intermediate
  • CRM
  • Proposal writing/ tenders
  • Ability to demo software solutions
  • Problem solving
  • Ability to work under pressure
  • Experience of working in a high target driven environment

Other specific duties:

You will be required to meet (KPI's):

  • To ensure each team member achieves:
  • 25 calls per week logged on the CRM
  • 6 visits per month logged to CRM
  • 5% organic growth yr on yr per account manager
  • All quotes in territory are followed up and quotes logged in tracker within 24 hours
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